Persistent Systems has officially announced the launch of its Merchant Risk Management and Fraud Detection solution powered by Databricks Data Intelligence platform. The solution addresses critical challenges in payment processing and fraud prevention for financial institutions, payment service providers, and digital platforms.

Advanced AI-Driven Risk Management Solution

The newly launched tool leverages Databricks Data Intelligence platform with Agentic AI capabilities to provide comprehensive merchant risk management services. The solution shifts merchant risk management upstream to enable early detection, continuous monitoring, and AI-driven action before losses occur.

Expected Business Impact and Performance Metrics

The solution is designed to deliver measurable business improvements across multiple operational areas. The company projects significant enhancements in fraud detection capabilities and cost reduction through automated processes.

Multi-Signal Intelligence and Real-Time Monitoring

The solution employs multi-signal merchant vetting during onboarding, analyzing business profiles, compliance history, transaction patterns, and external indicators to assess risk before transactions begin. Once operational, it continuously monitors transactions, chargebacks, and third-party signals in real-time to detect emerging fraud or compliance risks.

When risk signals are detected, the system triggers configurable actions including enhanced monitoring, watch listing, or transaction restrictions with full auditability and governance. The platform unifies batch and streaming data, merchant profiles, and external risk signals into a governed, real-time intelligence layer.

Strategic Partnership and Market Position

Persistent Systems operates as a Databricks Global Systems Integrator partner with over 900 Databricks certified professionals and more than eight accelerators on the Databricks platform. The solution addresses the growing complexity of merchant risk management as digital payment volumes increase and regulatory scrutiny intensifies.

According to Barath Narayanan, Global BFSI and Europe Geo Head at Persistent Systems, effective risk management now depends on the ability to transform data into intelligence and respond in real-time. The collaboration enables financial institutions to identify emerging risks earlier and improve decision-making across the merchant lifecycle.

Persistent Systems has achieved significant recognition in sustainability rankings, being named the 3rd most sustainable company overall and 2nd in the Information Technology and Digital Services sector in BW Businessworld Group's India's Most Sustainable Companies (IMSC) 2024-25 rankings.

Recognition and Assessment Framework

The recognition is part of the BW Sustainable World Awards 2026, which honor organizations driving measurable impact across environmental stewardship, social responsibility, governance and technology-led sustainability. The assessment evaluates organizations across ESG disclosures, governance practices, SDG alignment and demonstrated impact, with validation through a multi-layered review process and independent advisory oversight.

Sustainability Integration Strategy

At Persistent Systems, sustainability is engineered into the operating model. From risk management and procurement to talent practices and client delivery, ESG considerations shape how decisions are made and how value is created. In an AI-led enterprise environment, this approach becomes even more critical, with responsible data, accountable systems and governance-led execution being foundational to scaling AI with confidence.

ESG Performance Metrics

Persistent Systems is evaluated annually by leading global ESG rating agencies, including S&P Global, CDP and SEBI-registered ESG rating providers. The company is also a constituent of the Dow Jones World Sustainability Index and a signatory to the UN Global Compact.

Leadership Perspective

Chitra Byregowda, Senior Vice President and Global Head of Sustainability and ESG at Persistent Systems, emphasized the significance of this recognition. She highlighted how the acknowledgment demonstrates the company's progress in translating sustainability priorities into measurable outcomes across climate action, governance and social impact. The focus remains on expanding the depth and scale of impact while continuing to raise the bar on transparency and accountability.

Company Profile and Achievements

Persistent Systems is a global services and solutions company delivering AI-led, platform-driven Digital Engineering and Enterprise Modernization to businesses across industries. With over 26,500 employees located in 18 countries, the company offers comprehensive services including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation.

The company has achieved several notable milestones:

• Carbon neutrality achievement
• 468% growth in brand value since 2020
• Fastest-growing IT services brand in 'Brand Finance India 100' 2025 Report
• Named one of America's Greatest Workplaces for Inclusion & Diversity 2025 by Newsweek and Plant A Insights Group
• Constituent of multiple major indices including MSCI India Index, Nifty Midcap 50, Nifty IT, S&P BSE 100, and Dow Jones Sustainability World Index