One Point One Solutions Limited has been awarded the Best Use of AI in Customer Service at the India CX Strategy & Summit 2026. The recognition highlights the company’s deployment of conversational AI and intelligent automation to enhance operational efficiency.

The award was announced on August 25, 2026, pursuant to Regulation 30 of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015. The company disclosed the achievement through a press release filed with the National Stock Exchange of India Ltd and BSE Limited.

Award Recognition

The India CX Strategy & Summit 2026 recognized One Point One Solutions for reshaping customer engagement through faster response times, personalized interactions, and scalable support models. The company combines advanced AI capabilities with domain expertise to deliver seamless customer experiences.

Akshay Chhabra, Chairman and Managing Director, stated that the award validates the belief that AI value lies in making experiences intelligent and outcome-driven rather than simple automation. He noted the company is combining technology, domain expertise, and human intelligence to help enterprises reimagine customer experience delivery.

Operational Focus

Over the past year, the company accelerated investments in conversational AI, analytics, and digital transformation. This approach aims to help organizations respond to evolving customer expectations in a digital-first environment. The strategy extends beyond automating individual interactions to enhancing decision-making across the customer experience value chain.

One Point One Solutions operates nine global delivery centres and employs more than 6,000 professionals. The firm serves clients across the US, Europe, Asia, and India, offering services in customer experience management, finance and accounting outsourcing, and supply chain operations.

One Point One Solutions Limited has disclosed the transcript of its earnings conference call for the quarter ended June 30, 2026 (Q1FY27). The call was held on August 13, 2026, at 5:00 pm and concluded at 6:10 pm. The disclosure was made pursuant to Regulation 30 read with Part A of Schedule III of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. Pritesh Sonawane, Company Secretary and Compliance Officer, submitted the transcript to the National Stock Exchange of India Ltd and BSE Limited on August 17, 2026.

The conference call provided detailed insights into the company's financial performance and strategic direction following the release of unaudited standalone and consolidated financial results. Senior management, including Whole-Time Director & Chief Executive Officer Akash Karnik, Co-Founder of ResolX Rajiv Desai, and Chief Financial Officer Sunil Kumar Jha, participated in the discussion.

Financial Performance Highlights

During the call, CFO Sunil Kumar Jha outlined the consolidated financial results for Q1FY27. Revenue from operations stood at ₹158.3 crore, representing a 129% year-on-year increase from ₹69.01 crore in Q1FY26 and a 64.6% quarter-on-quarter growth from ₹96.2 crore in Q4FY26. This growth was primarily attributed to the first full quarter consolidation of Netcom BCC, alongside organic growth in customer program volumes.

Consolidated EBITDA reached ₹39.4 crore, up 91.5% year-on-year from ₹20.56 crore in Q1FY26 and 56% quarter-on-quarter from ₹25.2 crore in Q4FY26. The EBITDA margin remained stable at 24.9%. Profit for the period was ₹16.3 crore, a 72.8% year-on-year increase from ₹9.44 crore in Q1FY26 and a 58.7% quarter-on-quarter rise from ₹10.3 crore in Q4FY26. Basic earnings per share (EPS) were ₹0.62, compared to ₹0.36 in the corresponding quarter last year.

Standalone revenue grew to ₹61.1 crore, an 11.6% year-on-year increase from ₹54.73 lakh in Q1FY25, with an EBITDA margin of 30.4%. Finance costs rose to ₹8.1 crore from ₹1.9 crore a year ago, reflecting acquisition-related borrowings for the Netcom deal.

Strategic Updates and Operational Insights

Management emphasized the company's "dual-engine" growth strategy. The first engine is the global human service engine, strengthened by the integration of Netcom BCC, which deepens the company's presence in the Americas. The second engine is the agentic AI platform, ResolX, which focuses on Resolution-as-a-Service (RaaS).

Akash Karnik stated that Netcom contributed approximately 50% of the consolidated revenue and EBITDA in Q1FY27, with margins in the range of 24-25%. He confirmed that the strong financial performance is not a one-off but reflects a sustainable run rate as the company consolidates Netcom fully. The company targets doubling its revenue in FY27.

Rajiv Desai highlighted the progress of ResolX, which ended the quarter with 12 live deployments across seven enterprise clients. These include two of India's largest life insurers, two Central American banking institutions, a leading Indian airline, and a premium European motorcycle marque. Desai noted that the platform achieves a 30-40% deflection or absorption to human agents depending on the use case. While AI-driven efficiency gains are evident, he acknowledged that the revenue contribution from Agentic AI is currently small and not yet material enough to significantly impact overall margins. The company expects AI to drive better margin numbers in the coming quarters as projects scale.

Balance Sheet and Future Outlook

Addressing questions on debt, management clarified that the company's debt of ₹220 crore is primarily related to the Netcom acquisition, with an effective interest cost of around 9%. Karnik stated that cash generation is positive and debt servicing will become easier in coming quarters due to increasing cash earnings. The company plans to acquire two more companies in the next three years, focusing on North American entities with Fortune 500 brands to enhance its market spectrum.

Regarding the Singapore-based subsidiary Itnity Pte Ltd, acquired to build the AI stack for ResolX, Karnik explained that it serves as a platform for engaging global markets, particularly in the Middle East, Europe, and LATAM. Currently, there are no ongoing revenue-generating businesses directly in Singapore, but the platform supports AI-based activities globally.

What the Numbers Show

The disproportionate contribution of Netcom to both revenue and EBITDA underscores the immediate impact of the acquisition on One Point One Solutions' scale. With Netcom accounting for half of the consolidated top-line and operating profit, the company's geographic diversification into the Americas is now a primary driver of growth. Simultaneously, the standalone business maintains healthy margins at 30.4%, indicating that the core Indian operations remain robust despite the shift in delivery mix. The company's guidance to double revenue in FY27 suggests that the consolidation benefits are expected to continue, while the nascent ResolX platform positions the firm for potential margin expansion in the medium term as AI-led outcomes gain traction.