MSTC files FY26 sustainability report with 100% grievance closure
- MSTC achieved 100% resolution rate for 61 stakeholder grievances in FY26
- Human rights training coverage jumped to 91.33% from 40.32% prior year
- Energy consumption rose to 4,690 GJ with slight drop in emission intensity
- CSR spending of ₹73.76 lakhs targeted aspirational districts in Odisha and Kerala
- MSME procurement share fell to 35.05% from 52.07% in previous fiscal
*this image is generated using AI for illustrative purposes only.
MSTC Limited submitted its Business Responsibility and Sustainability Report (BRSR) for FY26 to stock exchanges on September 1, 2026. The filing details the company’s ESG performance, governance structures, and stakeholder engagement metrics for the financial year ended March 31, 2026.
Governance and Grievance Redressal
The company reported receiving 61 grievances from stakeholders during FY26, achieving a 100% resolution rate with no pending cases as of year-end. Customer complaints accounted for the majority of filings, rising to 57 from 42 in the previous year. The entity maintains dedicated grievance mechanisms for shareholders, employees, customers, and value chain partners.
Human Rights and Employee Welfare
MSTC expanded its human rights training coverage to 91.33% of its workforce in FY26, a significant increase from 40.32% in FY25. The company reported zero incidents of sexual harassment or workplace discrimination complaints upheld during the current fiscal year. All permanent employees received health and accident insurance coverage, with 100% of the workforce covered under retirement benefits including Provident Fund and Gratuity.
| Metric | FY26 | FY25 |
|---|---|---|
| Human Rights Training Coverage | 91.33% | 40.32% |
| Total Grievances Received | 61 | 49 |
| Pending Grievances | 0 | 0 |
Environmental Performance
Total energy consumption rose to 4,690 GJ from 3,981.50 GJ in the prior year. Scope 1 emissions increased to 11.06 metric tonnes of CO2 equivalent, while Scope 2 emissions grew to 877.64 metric tonnes. Despite higher absolute figures, emission intensity per rupee of turnover decreased slightly to 0.0000002404 from 0.0000002474. Total waste generated increased to 12.72 metric tonnes, primarily driven by e-waste and non-hazardous waste.
What the Numbers Show
Customer complaints surged by nearly 36% year-on-year, accounting for over 93% of all grievances received. This concentration suggests that service delivery and platform usability remain the primary areas of friction for stakeholders, overshadowing internal employee or shareholder concerns which remained minimal.
CSR and Social Impact
The company invested approximately ₹73.76 lakhs in CSR initiatives within designated aspirational districts, focusing on healthcare infrastructure and education. Procurement from MSMEs constituted 35.05% of total inputs, down from 52.07% in FY25, though still reflecting a commitment to inclusive growth policies.
Historical Stock Returns for MSTC
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -1.89% | +4.90% | +5.22% | +88.54% | +42.60% | +134.45% |
What specific operational changes is MSTC implementing to address the 36% surge in customer complaints and improve platform usability?
How does the significant drop in MSME procurement share from 52% to 35% impact MSTC's supply chain resilience and future vendor diversification strategies?
Given the rise in absolute energy consumption and Scope 2 emissions, what concrete decarbonization targets has MSTC set for FY27?
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