Motorola Solutions today announced the expansion of its Assist AI agents and features for the 911 workflow, designed to automatically translate calls in real-time and share live 911 call audio directly with field units. The Interpreter Agent and live audio streaming capability are natively integrated into the company’s computer aided dispatch (CAD) software and mobile applications that deliver 911 intelligence directly to first responders. This development aims to bridge the gap between dispatch and the field, ensuring responders arrive better prepared.

The communication gap between receipt of a 911 call and the arrival of translation services can delay emergency response by over 70 seconds. Interpreter Agent automatically identifies a caller's language in a matter of seconds and enables real-time, automatic two-way voice-to-voice translation plus transcriptions so critical details can be communicated quickly and clearly. By removing these barriers, the technology seeks to improve safety outcomes by speeding up the delivery of the right kind of help.

First responders can now access real-time 911 conversational context in the field. They can listen to live calls, view highlighted keywords and review both concise summaries and detailed transcriptions. This seamless flow of data is simultaneously pushed to the agency’s real-time operations center, allowing them to dispatch additional resources, such as drones equipped with an EpiPen or automated external defibrillator (AED).

"In an emergency, speed and clarity almost always improve safety outcomes," said Jeremiah Nelson, corporate vice president, Motorola Solutions. "Removing time-consuming communication barriers between 911 call handlers and the community allows the right kind of help to get to the caller faster."

Casey Allo, chief of emergency communications at Lee County in Florida, highlighted the operational benefits. "We’re using Assist across our 911 workflow for greater cross-functional efficiency and collaboration," said Allo. "It breaks down communication obstacles and documents call details as an incident unfolds, so we can make split-second, life-saving decisions without missing critical details in the noise."

Motorola Solutions will exhibit these technologies, along with its Non-Emergency Call Agent powered by its recent Hyper acquisition of Exacom technologies and VESTA NXT next-generation 911 call handling software, during the National Emergency Number Association’s (NENA) annual show. The event is scheduled from June 27 to July 2 in Columbus, Ohio.

Key Features of Assist AI Expansion