Infosys expands Metsä Group deal to drive AI-led IT transformation
Infosys Limited announced an expanded multi-year collaboration with Metsä Group to transform its IT operations using AI. Infosys will manage application, cloud, and workplace services globally, utilizing its Topaz Fabric platform to enable agentic AI capabilities. The deal aims to drive efficiency, cost savings, and innovation for the Finnish forest industry giant, which reported EUR 5.8 billion in sales in 2025.

*this image is generated using AI for illustrative purposes only.
Infosys has expanded its long-standing strategic collaboration with Metsä Group to drive an AI-led transformation of the Finnish forest industry company’s IT operations. Announced on August 5, 2026, from Bengaluru and Espoo, this multi-year engagement aims to unify and modernize Metsä Group’s IT landscape, leveraging Infosys’s AI-first consulting capabilities to improve efficiency and operational scale across global locations.
Under the expanded scope, Infosys will manage end-to-end IT services for Metsä Group, including application management, cloud operations, workplace services, on-site IT/OT interface support, and service desk operations. The services will cover both mill and office environments, aiming to drive productivity and economies of scale while embedding automation and generative AI into daily workflows.
Key Engagement Details
| Service Area | Description |
|---|---|
| Application Management | Oversight of core business applications |
| Cloud Operations | Management of cloud infrastructure and services |
| Workplace Services | Support for employee technology needs |
| IT/OT Interface | On-site support bridging information and operational technology |
| Service Desk | Global helpdesk and issue resolution |
Central to this transformation is Infosys Topaz Fabric, a composable and open agentic services suite. This platform will power agentic AI capabilities across Metsä Group’s IT operations, designed to lift service delivery standards, accelerate issue resolution, and generate cost savings. The integration marks a shift toward intelligent, autonomous IT operations within the forestry sector.
Kristiina Lammila, Chief Information Officer of Metsä Group, stated that the engagement represents a new chapter in simplifying their IT sourcing model to meet modern efficiency demands. She emphasized confidence in the joint ability to accelerate IT transformation powered by AI.
Ruchir Budhwar, EVP & Industry Head for Europe Manufacturing at Infosys, noted that the forestry industry faces rising cost pressures and operational complexity. He highlighted that Metsä Group’s decision to consolidate IT with Infosys reflects trust built over years, allowing the deployment of deep manufacturing sector expertise and the AI-first approach enabled by Topaz Fabric.
What the Numbers Show
While specific financial values for the contract were not disclosed, the expansion signifies a significant consolidation of IT sourcing for a company with EUR 5.8 billion in sales (2025). By moving diverse IT functions—from cloud infrastructure to on-site OT support—under a single AI-driven framework, Metsä Group aims to reduce fragmentation. The use of agentic AI suggests a focus on reducing manual intervention in routine IT tasks, potentially lowering operational costs over the multi-year term.
Metsä Group, owned by approximately 90,000 forest owners, employs about 8,800 people and focuses on pulp, paperboards, tissue, and wood products. Infosys, which employs over 325,000 people across 59 countries, continues to strengthen its position as a leading technology partner in the European manufacturing region through this deepened commitment.
Historical Stock Returns for Infosys
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| +0.56% | +6.18% | +12.65% | -23.56% | -20.70% | -28.82% |
How might the successful deployment of Infosys Topaz Fabric in Metsä Group influence other European manufacturing firms to adopt similar agentic AI frameworks for IT operations?
What specific metrics will Metsä Group use to quantify the efficiency gains and cost savings from embedding generative AI into daily workflows over the multi-year contract term?
Could this consolidation of IT sourcing under a single vendor create operational risks for Metsä Group, and how are mitigation strategies for vendor lock-in being addressed?


































