Fusion Finance filed its Business Responsibility and Sustainability Report (BRSR) for the financial year ended March 31, 2026, disclosing a total of 5,896 customer grievances for the period. The company, which operates as a non-banking financial company (NBFC), reported a turnover of ₹1,732.50 crore and a net worth of ₹2,455.93 crore for the reporting year.

Operational and Financial Metrics

The report provides a detailed overview of the company's operations and workforce. Fusion Finance maintained a total of 1,563 offices across 22 states in India, with no international operations. The company's paid-up capital stood at INR 161.52 Crore. The reporting was conducted on a standalone basis, and the company confirmed it does not have any holding, subsidiary, associate, or joint venture companies.

Workforce Statistics

As of the end of FY 2025-26, Fusion Finance employed 12,021 permanent staff, comprising 11,050 male employees (92%) and 971 female employees (8%). There were no workers or differently abled employees reported. The company spent 2.88% of its total revenue on employee well-being measures, an increase from 2.03% in the previous year. The attrition rate for permanent employees was 38.79%, with male attrition at 34.86% and female attrition at 3.93%.

Grievance Redressal

The company detailed its grievance redressal mechanisms across various stakeholder groups. A total of 5,896 complaints were filed by customers during FY 2025-26, with 669 pending resolution at the end of the year. In the previous year, 4,604 complaints were filed with 651 pending. Shareholders filed 23 complaints, all of which were resolved within the prescribed timeline, compared to 8 complaints in the prior year. Employees and workers reported 421 grievances, with one pending resolution.

Environmental and Social Disclosures

Fusion Finance reported total energy consumption of 16,974.37 Joules for FY 2025-26, a significant increase from 1,544.50 Joules in the previous year, attributed to expanded coverage including branch locations. The company generated 4.33 metric tonnes of e-waste, all of which was recycled. Total greenhouse gas emissions (Scope 1 and Scope 2) were 3,326.93 metric tonnes of CO2 equivalent. The company confirmed compliance with all applicable environmental laws and regulations in India.

Key Financial and Operational Figures

The BRSR was signed by Vikrant Sadana, Company Secretary & Compliance Officer, on June 30, 2026.

Fusion Finance Limited disclosed its annual shareholding pattern for the financial year ended March 31, 2026, confirming that promoters did not create any new encumbrances on shares during the period. The disclosure was submitted to the National Stock Exchange of India Limited (NSE) and BSE Limited in compliance with Regulation 31(4) and 31(5) of the SEBI (Substantial Acquisition of Shares and Takeovers) Regulations, 2011.

The company received declarations from its promoters, including Devesh Sachdev, Mini Sachdev, Creation Investments Fusion, LLC, Creation Investments Fusion II, LLC, and Honey Rose Investment Ltd. Each entity confirmed that no shares were encumbered directly or indirectly, other than those already disclosed.

Devesh Sachdev and Mini Sachdev noted in their declarations that they, along with related persons, have submitted an application to the company seeking reclassification. Consequently, the company applied for this reclassification to the NSE and BSE on March 2, 2026.

Vikrant Sadana, Company Secretary & Compliance Officer, signed the submission to the exchanges on April 7, 2026. The filings confirm that the shareholding structure remains stable with no additional pledging or encumbrance of promoter shares during FY26.