Firstsource Solutions has been named among India's Best Workplaces™ for Women 2026 by Great Place to Work®, marking the company's second consecutive year on the list. The recognition highlights the IT-BPM firm's sustained focus on gender diversity and inclusive workplace practices.

Women constitute 48.54% of Firstsource's workforce, a figure significantly above NASSCOM's estimate of 34% women representation across India's IT-BPM sector. This disparity underscores the company's targeted efforts to not only hire but retain and advance female talent through structured development programs.

Recognition and industry context

The award adds to a series of workplace honors for Firstsource in 2026, including inclusion in India's Best Companies To Work For 2026 (Top 100) and India's Best Workplaces in BFSI 2026, both conferred by Great Place to Work® India. These accolades reflect the company's broader strategy of integrating allyship, mentorship, and reskilling opportunities into its operational framework.

Shamita Mukherjee, Chief Human Resources Officer at Firstsource, stated that creating an equitable workplace extends beyond initial hiring metrics. "The real measure of inclusion is not who comes through the door, but who continues to grow once they are here," she said. The company emphasizes providing access to learning and mentorship to enable career progression and leadership roles for women.

What the numbers show

The gap between Firstsource's female workforce participation and the industry average serves as a key indicator of its diversity initiatives' effectiveness. While the sector-wide benchmark stands at 34%, Firstsource's 48.54% representation suggests a concentrated effort in talent acquisition and retention within its specific business verticals.

This concentration of female talent is supported by an ecosystem designed to address career transitions and skill development. The company's approach combines allyship with tangible support mechanisms at different life stages, aiming to build confidence and professional networks essential for navigating complex business environments.

Firstsource Solutions Limited has been recognized as the first runner-up among the Best 'Services Eating Software' providers at the inaugural Services-as-Software (SaS) Awards by independent research firm HFS. The recognition highlights the company's Kairos platform, an operating system designed for AI-native business operations.

Selected from more than 250 submissions from service providers, technology companies, and startups worldwide, Firstsource was evaluated on criteria including AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success. The award underscores the shift from labor-intensive models to software-defined operations where intelligence operates rather than merely assists.

Ritesh Idnani, Managing Director & CEO of Firstsource, stated that the award validates the transition from paying for effort to underwriting outcomes. He noted that Kairos encodes 25 years of domain expertise into an operating system for productized services, allowing intelligence to operate work, learn from outcomes, and improve continuously. This approach aims to rethink how operations are designed and scaled in an AI-native environment.

Phil Fersht, CEO and Chief Analyst at HFS Research, emphasized that Firstsource stood out for demonstrating how quickly the services model is changing. He noted that the industry is moving away from adding personnel to solve problems toward using technology, automation, and AI to deliver better outcomes with less dependency on labor.

What the Numbers Show

The recognition aligns with broader market trends identified by HFS Research in its report, The Headcount Era Is Fading as the Pivot to Services-as-Software Continues. The report tracked six providers, including Firstsource, showing that revenue growth outpaced headcount growth for four consecutive quarters. This divergence suggests a structural decoupling of revenue generation from labor inputs, indicating successful automation and efficiency gains within the company's delivery model prior to the current AI acceleration.

About Firstsource

Firstsource is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. As an RP-Sanjiv Goenka Group company, it combines over twenty-five years of domain expertise with an agent-first delivery model. Operations span the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia.