Elevance Health is implementing a strategy to simplify chronic condition management by creating more personalized, connected experiences for its members. The company aims to help individuals better understand their care, stay on track with treatment, and know what steps to take next. This approach utilizes data, digital tools, and proactive outreach to connect people with necessary support through its health plans and healthcare services business, Carelon.

Shantanu Agrawal, MD, Chief Health Officer at Elevance Health, emphasized the importance of this integrated approach. "By combining data-driven insights with more personalized, proactive support, we can help people feel more confident in their care, stay engaged, and take steps earlier to support their long-term health," said Agrawal.

Proactive Member Engagement

A key component of this strategy is the Proactive Member Engagement (PME) program. This enterprise-wide initiative aggregates medical, pharmacy, behavioral, and social data to anticipate member needs and identify gaps in care. PME uses advanced analytics to deliver timely, personalized outreach via text, phone, and email. The program has facilitated more than 12 million interactions, operating at scale to support increased wellness visits, improved medication adherence, and better overall outcomes.

Concierge Care and Digital Tools

For members with complex needs, Elevance Health offers Concierge Care. This program provides ongoing support through a dedicated care team that builds tailored care plans. It includes tools for symptom tracking, education, and 24/7 nurse support to help manage side effects and adjust care plans. The goal is to reduce avoidable emergency room visits and hospitalizations.

On the digital front, the Sydney Health app provides real-time, personalized guidance. It uses information on benefits, care history, and current health needs to surface tailored nudges. The app helps members schedule appointments, complete screenings, and take actionable steps to manage their conditions through a clear, easy-to-understand interface.

New Musculoskeletal Care Experience

Elevance Health is introducing Total Movement Care (TMC), a new musculoskeletal (MSK) care experience. TMC is designed to connect members to the right care earlier in their journey by offering access to MSK-trained clinicians and virtual-first physical therapy. It also provides guided navigation to in-network specialists. Initially available to a subset of members in affiliated fully insured health plans, TMC is expected to expand over time to improve outcomes and reduce unnecessary procedures.

Elevance Health expects its FY2026 GAAP earnings per share (EPS) to reach at least $19.85. The company also reaffirmed its adjusted EPS guidance of at least $26.75 per share for the fiscal year.

The guidance provides investors with a clear outlook on the company's profitability expectations for the upcoming fiscal year. The reaffirmation of adjusted EPS suggests confidence in the company's core operational performance.

Financial Guidance

The following table outlines the EPS guidance provided by Elevance Health for FY2026:

Elevance Health is listed on the NYSE under the ticker symbol ELV.