Elevance Health (NYSE: ELV) has invested $640 million in affordable housing over the past five years, building on a total commitment of more than $1 billion over nearly two decades. These investments support more than 40,000 housing units across approximately 400 properties in 45 states, the District of Columbia, Puerto Rico, and Guam. The initiative aims to address social drivers of health, reduce the total cost of care, and expand access to safe, stable, and affordable housing.

Over the past five years, the $640 million investment has been deployed across 15 properties, supporting the development of 2,654 affordable housing units, including apartment homes, townhomes, and single-family residences, across 10 states. The company's strategy focuses on high-impact housing developments and local partnerships to help individuals and families achieve stability and improve their health.

Investment Overview

Impact on Health Outcomes

Elevance Health's approach is grounded in its whole health strategy, recognizing that social and environmental factors significantly influence health outcomes. Internal analysis of Elevance Health-affiliated Medicaid plan members with high healthcare utilization found that 43 percent of members with more than 50 emergency room visits per year were experiencing homelessness. This data underscores the direct connection between housing instability and avoidable healthcare utilization.

Affordable housing plays a critical role in supporting low- to moderate-income individuals and families, including seniors, people with disabilities, and those at risk of homelessness. These developments are typically designed for households earning 80 percent or less of the area median income, ensuring residents spend no more than 30 percent of their income on housing.

Community-Based Solutions

Elevance Health works through its affiliated health plans to connect members to housing resources and services that help prevent homelessness. Flexible funding programs assist members by covering essential needs such as security deposits, overdue rent, and utility bills. In one example, these programs have assisted approximately 1,500 households across multiple states.

The company also collaborates with community-based organizations, housing authorities, and local partners to help members access housing vouchers, prevent evictions, and secure stable housing. In select markets, Elevance Health integrates health and social support services, providing access to healthcare, wellness programs, and care coordination for individuals with complex needs.

Elevance Health is implementing a strategy to simplify chronic condition management by creating more personalized, connected experiences for its members. The company aims to help individuals better understand their care, stay on track with treatment, and know what steps to take next. This approach utilizes data, digital tools, and proactive outreach to connect people with necessary support through its health plans and healthcare services business, Carelon.

Shantanu Agrawal, MD, Chief Health Officer at Elevance Health, emphasized the importance of this integrated approach. "By combining data-driven insights with more personalized, proactive support, we can help people feel more confident in their care, stay engaged, and take steps earlier to support their long-term health," said Agrawal.

Proactive Member Engagement

A key component of this strategy is the Proactive Member Engagement (PME) program. This enterprise-wide initiative aggregates medical, pharmacy, behavioral, and social data to anticipate member needs and identify gaps in care. PME uses advanced analytics to deliver timely, personalized outreach via text, phone, and email. The program has facilitated more than 12 million interactions, operating at scale to support increased wellness visits, improved medication adherence, and better overall outcomes.

Concierge Care and Digital Tools

For members with complex needs, Elevance Health offers Concierge Care. This program provides ongoing support through a dedicated care team that builds tailored care plans. It includes tools for symptom tracking, education, and 24/7 nurse support to help manage side effects and adjust care plans. The goal is to reduce avoidable emergency room visits and hospitalizations.

On the digital front, the Sydney Health app provides real-time, personalized guidance. It uses information on benefits, care history, and current health needs to surface tailored nudges. The app helps members schedule appointments, complete screenings, and take actionable steps to manage their conditions through a clear, easy-to-understand interface.

New Musculoskeletal Care Experience

Elevance Health is introducing Total Movement Care (TMC), a new musculoskeletal (MSK) care experience. TMC is designed to connect members to the right care earlier in their journey by offering access to MSK-trained clinicians and virtual-first physical therapy. It also provides guided navigation to in-network specialists. Initially available to a subset of members in affiliated fully insured health plans, TMC is expected to expand over time to improve outcomes and reduce unnecessary procedures.