Customers Bank integrates Qualia Shield for wire fraud prevention
Customers Bank integrates with Qualia Shield to enhance wire fraud prevention for title and escrow professionals. The integration enables direct wire origination and receipt within Qualia's platform, improving security and efficiency.

*this image is generated using AI for illustrative purposes only.
Customers Bank, the over $25 billion subsidiary of Customers Bancorp (NYSE: CUBI), has integrated with Qualia Shield to advance wire fraud prevention for title and escrow professionals. This partnership enables seamless wire origination and receipt directly within Qualia's software, enhancing efficiency and security across the closing workflow. The integration eliminates the need to toggle between systems, reducing the risk of fraud during handoffs between disconnected platforms.
The Qualia Shield integration builds on the foundation established when Customers Bank joined the Qualia Bank Partner Network. Previous capabilities included streamlined onboarding, automated clearing of account items, positive pay file delivery, and daily clearing. With this next phase, customers now benefit from end-to-end wire management within a single, secure software environment.
"Wire fraud remains one of the most significant threats facing the title and escrow industry, and we believe the best defense is one that’s built directly into daily workflows," said Brett Shulick, Executive Vice President, Managing Director of Title Solutions at Customers Bank. "Our full integration with Qualia Shield represents a meaningful step forward. It gives our customers the ability to move faster without compromising security."
Qualia is the real estate industry’s leading AI-powered digital closing platform, used by title, escrow, real estate, and mortgage lending professionals. The platform offers a suite of cloud-based applications for accounting, reporting, communications, and fraud prevention. "Wire fraud lives in the handoff moments when someone moves across multiple systems. This integration eliminates that gap," said Jackson Reynolds, Chief Strategy Officer at Qualia.
Customers Bancorp is one of the nation’s top-performing banking companies with nearly $26 billion in assets, making it one of the 80 largest U.S. bank holding companies. The bank has been named a Top 10 Performing Bank by American Banker for five consecutive years (2021–2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets).
| Key Metrics | Details |
|---|---|
| Assets | Over $25 billion (Customers Bank) |
| Parent Company Assets | Nearly $26 billion (Customers Bancorp) |
| Ranking | No. 45 on Forbes Best Banks list (2026) |
| Net Promoter Score | 81 (Industry average: 41) |
Will this integration drive a significant increase in market share for Customers Bank within the title and escrow sector?
Could this end-to-end security model become the industry standard for other banking partnerships?
How will this partnership influence the adoption rate of AI-powered fraud detection across the broader real estate industry?

























