Capri Global Capital announced on July 29, 2026, a collaboration with OpenAI to integrate enterprise-grade generative artificial intelligence into its lending operations. This partnership marks a significant step in the Non-Banking Financial Company's (NBFC) technology-led growth strategy, aiming to transform customer service, knowledge management, and operational processes across its extensive network of more than 1,400 branches in India. The announcement was made via a press release submitted to the Bombay Stock Exchange (BSE) and the National Stock Exchange of India Limited (NSE).

Capri Global Capital, which serves over 7.6 lakh customers, intends to deploy secure AI-powered tools to enhance efficiency while maintaining strict governance standards. The initiative aligns with the company's broader ambition to build an "AI-native" lending institution capable of scaling for future financial services demands in India.

Strategic Implementation and Use Cases

The collaboration will focus on evaluating advanced AI use cases across selected workflows over the coming months. Key areas for implementation include document and information analysis, policy and knowledge retrieval, application support, exception handling, and early-warning processes. These tools are designed to assist relationship managers, branch teams, and operations personnel in synthesizing information from multiple sources to take faster, more informed actions.

Rajesh Sharma, Managing Director of Capri Global Capital, emphasized that the collaboration aims to identify practical AI use cases across the lending value chain. He stated that the goal is not merely to adopt AI but to define the next generation of responsible, intelligent, and customer-centric financial services in India. Sharma highlighted that AI will serve as a strategic force multiplier, enabling superior productivity, stronger risk management, and faster innovation.

Governance and Human Oversight

Despite the integration of advanced AI tools, human oversight will remain central to underwriting and credit decisions. Capri Global Capital confirmed that its proprietary credit models, underwriting policies, and risk management frameworks will continue to guide all lending decisions. The rollout will follow a phased approach featuring enterprise-grade governance, including robust security controls, role-based access, and monitoring.

Nitin Bawankule, Head of Enterprise Sales, India, at OpenAI, noted that the value of AI for financial institutions lies in helping teams process significant volumes of information more efficiently. He added that the collaboration aims to improve day-to-day responsiveness and deliver impactful customer experiences while keeping strong governance and human oversight at the center.

Scale of Operations

The scale of Capri Global Capital's operations underscores the potential impact of this technological shift. As of June 30, 2026, the company reported an Assets Under Management (AUM) of over ₹40,000 crore. The following table highlights key operational metrics relevant to the AI integration initiative.

With an employee base of 13,700+, the integration of AI-driven workflow tools could significantly reduce manual processing time across its four primary lending segments. The company also operates fee-based businesses, including insurance distribution and car loan distribution through its subsidiary, Capri Loans Car Platform Private Limited (CLCPPL).

Capri Global Capital reported a consolidated net profit of ₹3,533.81 million for the quarter ended June 30, 2026 (Q1FY26), more than doubling the ₹1,749.04 million recorded in the corresponding quarter of the previous year. The Mumbai-based non-banking financial company (NBFC) also saw its total revenue from operations surge to ₹15,764.75 million, up from ₹10,009.98 million in Q1FY25, driven primarily by higher interest income and fee-based revenues. The results were approved by the Board of Directors on July 27, 2026, and reviewed by Joint Statutory Auditors M S K A & Associates LLP and Singhi & Co., who issued an unmodified opinion.

Financial Performance Highlights

The company’s top-line growth was led by interest income, which rose to ₹13,228.58 million in Q1FY26 from ₹8,064.44 million in Q1FY25. Fee and commission income also expanded significantly to ₹1,554.01 million, compared to ₹1,122.96 million in the prior-year quarter. Net gain on derecognition of financial instruments under amortized cost contributed ₹651.39 million to revenue.

On the expense front, total expenses increased to ₹11,112.33 million from ₹7,750.20 million year-on-year. This rise was largely attributed to higher finance costs of ₹5,864.75 million (up from ₹3,939.52 million) and employee benefit expenses of ₹3,013.86 million (up from ₹1,826.93 million). Impairment on financial instruments decreased to ₹621.52 million from ₹814.89 million, indicating improved asset quality.

Standalone Results and Asset Quality

On a standalone basis, Capri Global Capital reported a net profit of ₹3,140.83 million for Q1FY26, up from ₹1,501.59 million in Q1FY25. Standalone revenue from operations stood at ₹12,325.20 million, compared to ₹7,634.45 million in the previous year’s quarter.

The company maintained strong asset quality metrics, with Gross Non-Performing Assets (GNPA) at 1.02% and Net Non-Performing Assets (NNPA) at 0.56% as of June 30, 2026. The Capital Adequacy Ratio (CAR) was reported at 24.66%, well above regulatory requirements.

Regulatory Disclosures and Fund Utilization

Capri Global Capital disclosed no deviation in the utilization of proceeds from its various Non-Convertible Debenture (NCD) issuances. The company raised funds through private placements and public issues between August 2019 and April 2026, with all proceeds fully utilized for intended purposes such as onward lending, refinancing, and general corporate activities.

The Joint Statutory Auditors confirmed that the security cover for listed NCDs aggregating to ₹1,462.29 crore was maintained at 1.26 times the aggregate face value, compliant with SEBI Listing Regulations. Additionally, two subsidiaries, Capri Global Capital Markets Private Limited and Capri Global Securities Private Limited, obtained SEBI registrations as Merchant Bankers and Stock Brokers, respectively, during the quarter.

What the Numbers Show

The significant jump in net profit, outpacing revenue growth, suggests improved operational leverage and better credit costs. The reduction in impairment charges alongside rising interest income indicates that the company is successfully scaling its loan book while maintaining prudent risk management. The expansion in fee income points to growing diversification beyond traditional lending.