Bharti Airtel fined INR 37.12 lakh by TRAI for Q2FY25

Bharti Airtel received an order from the Telecom Regulatory Authority of India (TRAI) imposing a financial disincentive of INR 37.12 lakh for the quarter ended September 2024. The penalty was levied due to the redressal of complaints not being in line with the provisions of the Telecom Commercial Communications Customer Preference Regulations, 2018. The company disclosed this information to the exchanges on June 09, 2026.

The order specifies a financial disincentive amounting to INR 37,12,000. According to the disclosure, the maximum financial impact on the listed entity is limited to the extent of the disincentive levied. The communication was received by the company on June 09, 2026, at 12:42 Hrs IST.

Details of the Order

The following table outlines the key details of the regulatory order received by Bharti Airtel:

Particular	Information
Name of the authority	Telecom Regulatory Authority of India (TRAI)
Nature of action	Order levying payment of financial disincentive amounting INR 37,12,000
Date of receipt	June 09, 2026 at IST 1242 Hrs
Reason for penalty	Redressal of complaints not in line with provisions of Telecom Commercial Communications Customer Preference Regulations, 2018
Financial impact	Maximum impact is to the extent of the financial disincentive levied

In response to the order, Bharti Airtel stated that it does not agree with the findings. The company indicated that it will take appropriate actions for the rectification or reversal of the order. The disclosure was submitted by Rohit Krishan Puri, Company Secretary & Compliance Officer, in compliance with Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

1 Day	5 Days	1 Month	6 Months	1 Year	5 Years
+2.24%	+0.20%	+3.56%	-11.24%	-2.03%	+243.30%

Bharti Airtel has paid a penalty of ₹6,67,000 to the Department of Telecommunications (DoT) following a notice regarding alleged violations of subscriber verification norms. The telecom operator received the communication from the Andhra Pradesh LSA on June 09, 2026, and decided not to contest the order. The financial impact is limited to the penalty amount levied by the authority.

The notice was issued under the terms of the License agreement, which mandates the company to ensure adequate verification of customers before enrolling them as subscribers. The DoT conducts periodic Customer Application Form (CAF) Audits to confirm compliance with these licensing terms and conditions. The penalty was imposed following such an audit by the authority.

Rohit Krishan Puri, Company Secretary & Compliance Officer at Bharti Airtel, disclosed the details of the notice to the exchanges under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The company confirmed that the information submitted regarding the penalty and the subsequent decision to pay it was true and correct to the best of its knowledge.

The table below outlines the key details of the regulatory action:

Particular	Information/Remarks
Name of the authority	The Department of Telecommunications, Andhra Pradesh LSA
Nature of action	Notice imposing a penalty of ₹6,67,000 for alleged violation of subscriber verification norms
Date of receipt	June 09, 2026 at IST 1034 Hrs
Reason for receipt	DoT conducts periodic CAF Audit to confirm compliance with licensing terms
Financial impact	Maximum financial impact is to the extent of the penalty levied
Action taken	The company has opted to pay and not contest the penalty