Axis Bank files Business Responsibility and Sustainability Report for FY26
Axis Bank filed its Business Responsibility and Sustainability Report for FY 2025-26, disclosing its ESG performance, governance structure, and sustainability targets. The report highlights a workforce of over 1.11 lakh employees with 30.1% female representation and details environmental metrics including an emission intensity of 1.55 tCO2e per FTE. The bank addressed nearly 5 lakh customer complaints and invested ₹ 102.33 crore in CSR initiatives across aspirational districts.

*this image is generated using AI for illustrative purposes only.
Axis Bank filed its Business Responsibility and Sustainability Report (BRSR) for FY 2025-26 with the National Stock Exchange of India and BSE Limited. The filing, made pursuant to Regulations 30 and 34 of the SEBI Listing Regulations, outlines the bank's adherence to the National Guidelines on Responsible Business Conduct (NGRBC).
The report provides a comprehensive overview of the bank's governance structure, social impact, and environmental stewardship. SGS India Private Limited provided reasonable assurance on the BRSR Core and limited assurance on other indicators.
Governance and Oversight
The Board of Directors holds the highest authority for the oversight of business responsibility and sustainability policies. As of March 31, 2026, the Board comprised 13 directors. The bank has established a Board-level ESG Committee to drive decision-making on sustainability matters. Policies covering all nine NGRBC principles have been approved by the Board and translated into procedures.
Financial and Operational Metrics
The bank reported a paid-up capital of ₹ 621.63 crores. It operates 6,278 offices nationally and 7 internationally, serving 35 states and 2 countries. The workforce consisted of 1,11,571 employees, with female representation at 30.1% in FY 2025-26. The bank achieved its target of 30% female representation in the workforce ahead of the FY 2027 deadline.
Environmental Performance
Axis Bank's total energy consumption for FY 2025-26 was 9,10,826.08 GJ. The total Scope 1 and Scope 2 emission intensity stood at 1.55 tCO2e per full-time equivalent (FTE). The bank has set a target to reduce carbon emission intensity by 3.5% per employee by FY 2027. Initiatives such as the implementation of a Centralized Energy Management System (CEMS) and solar power projects helped avoid approximately 13,740 tCO2e of carbon emissions during the year.
Stakeholder Engagement and Grievances
The bank engaged with various stakeholder groups, including investors, customers, employees, and regulators, through multiple channels. During FY 2025-26, the bank received 4,97,247 customer complaints, of which 1,671 were pending resolution at the end of the year. No data privacy breaches were reported. The bank also reported 49 sexual harassment complaints, with 10 pending resolution.
| Stakeholder Group | Complaints Filed (FY 2025-26) | Pending Resolution |
|---|---|---|
| Customers | 4,97,247 | 1,671 |
| Employees | 1,34,495 | 152 |
| Value Chain Partners | 5,90,540 | 20,716 |
Social and CSR Initiatives
Under its Corporate Social Responsibility (CSR) initiatives, the bank spent ₹ 102.33 crore in aspirational districts. The bank aims to plant 8 million trees across India by FY 2030 and had planted 4.16 million trees by the end of FY 2025-26. It also mobilised ₹ 61,348 crore in wholesale banking financing towards environmentally and socially beneficial sectors.
Historical Stock Returns for Axis Bank
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -0.53% | +1.95% | +7.14% | +12.31% | +12.77% | +86.32% |
How will Axis Bank leverage its early achievement of 30% female workforce representation to drive further diversity in senior leadership roles?
What specific strategies will be employed to accelerate the remaining 3.96 million tree plantations to meet the FY 2030 target?
How does the bank plan to address the high volume of pending grievances among value chain partners compared to other stakeholder groups?

































