Pegasystems Inc. (NASDAQ: PEGA) has been named a Leader in The Forrester Wave: AI Platforms, Q3 2026, an independent evaluation by Forrester Research that assesses enterprise AI software providers. The designation underscores Pega’s capability to orchestrate AI across people, systems, and workflows, addressing a critical need for organizations seeking measurable business outcomes from artificial intelligence investments.

In the comprehensive review, Pegasystems received the highest possible scores in eight of the 19 total evaluation criteria. The company topped the Current Offering category in agent development, AppGen tools, cohesive experience, and governance controls. Additionally, Pega secured top marks in the Strategy category for innovation, roadmap, partner ecosystem, and community. The report notes that Pega is particularly well-suited for customers implementing complex, regulated workflows using AI agents.

Evaluation Highlights

Forrester evaluated Pega Infinity, the company’s AI suite designed to help enterprises scale AI with confidence. The assessment covered multiple components of the platform, focusing on their ability to automate business processes and personalize customer engagement.

The report emphasizes that Pega’s agent and app development tools excel specifically for workflows via its Blueprint capability. Customers appreciate the platform’s ease of use for both technical developers and business users in creating hybrid workflows that combine business processes with agents.

Strategic Positioning

Kerim Akgonul, Chief Product Officer at Pega, stated that the recognition validates the company’s approach to enterprise AI. "By bringing together governance, AI, workflow automation, and decisioning in a single platform, Pega enables organizations to move from AI design to execution faster and with confidence," Akgonul said. He highlighted that Pega’s no per-token pricing model helps ensure predictable outcomes and costs, maximizing business value.

This latest recognition adds to a series of analyst accolades for Pegasystems. The company was previously named a Leader in the Gartner Magic Quadrant for Process Intelligence Platforms (Q2 2026), The Forrester Wave: Real-Time Interaction Management Software (Q4 2025), and the Gartner Magic Quadrant for Business Orchestration and Automation Technologies (Q3 2025). It also appeared as a Leader in The Forrester Wave for Digital Process Automation (Q3 2025) and The Forrester Wave: AI Decisioning Platforms (Q2 2025).

What the Numbers Show

The concentration of top scores in both Current Offering and Strategy categories suggests a strong alignment between Pega’s immediate product capabilities and its long-term roadmap. Specifically, excelling in governance controls alongside agent development indicates that Pega is positioning itself not just as an AI tool provider, but as a secure, compliant infrastructure for enterprise-wide AI adoption. This dual strength addresses the primary hesitation many enterprises face regarding AI implementation: balancing innovation with regulatory compliance.

Pegasystems has expanded its FedRAMP Class D certified capabilities within Pega Cloud for Government, enabling federal agencies to deploy a broader range of AI-powered workflow automation, decisioning, and process optimization tools. This latest certification, formerly known as FedRAMP High Authorized, allows government entities to streamline operations and improve service delivery while maintaining strict compliance with federal security requirements. The expansion is significant as it permits agencies to make more effective use of artificial intelligence in sensitive environments without compromising on data security or regulatory adherence.

The certification comes at a critical time for federal IT modernization. According to the U.S. Government Accountability Office, a significant portion of federal IT spending is currently directed toward maintaining legacy systems. Agencies are under increasing pressure to optimize operations and improve constituent experiences while meeting stringent compliance standards. Pega Cloud for Government addresses this challenge by unifying workflows, decisions, and constituent interactions on a single enterprise platform that supports the rigorous requirements of high-impact federal data environments.

With the new FedRAMP Class D status, agencies can now expand their use of several key Pega capabilities for mission-critical work. The FedRAMP standardization program assessed these capabilities across hundreds of security controls for security and risk management vulnerabilities. This validation confirms that Pega Cloud for Government can mitigate unique risks associated with cloud computing environments and the sensitive nature of federal data.

Newly Authorized Capabilities

The following Pega solutions are now available with FedRAMP Class D certification within Pega Cloud for Government:

What the Numbers Show

While specific financial figures were not disclosed in the announcement, the strategic implication of this certification is clear: Pegasystems is positioning itself to capture a larger share of federal IT modernization budgets. By securing FedRAMP Class D (High) authorization, the company removes a significant barrier to entry for agencies handling sensitive data. The ability to offer hybrid connectivity via Pega PremBridge further suggests a strategy focused on integrating with existing agency infrastructure rather than demanding full rip-and-replace migrations, which may accelerate adoption rates among risk-averse federal departments.