Information Services Group (ISG), a global technology research firm listed on Nasdaq (III), released its 2026 Provider Lens Network — Software-Defined Solutions and Services report for Australia and New Zealand on July 29, 2026. The research indicates that enterprises in the region are fundamentally reshaping their network infrastructure to support hybrid work, cloud-first application strategies, and AI-enabled business processes. Organizations are increasingly viewing the network not as a standalone connectivity layer but as the operational foundation for AI, security, and distributed business operations.

The report identifies a strategic shift away from traditional Multiprotocol Label Switching (MPLS)-centric connectivity. Enterprises are replacing legacy systems with managed Secure Dynamic Wide Area Network (SD-WAN), Secure Access Service Edge (SASE), and Network-as-a-Service (NaaS) models. These new architectures combine automation, service assurance, and integrated security to address heightened cyber risks and regulatory scrutiny. Michael Gale, partner and regional leader at ISG Asia Pacific, stated that organizations now place greater value on platforms that simplify operations while increasing resilience across diverse environments.

Key Architectural Trends

Enterprises in the region are adopting cloud-native software-defined network architectures that separate connectivity from service orchestration and security enforcement. Managed SD-WAN has emerged as a foundational capability, with increased emphasis on integrated SASE, hyperscaler connectivity, digital experience monitoring, and AI-enabled operations.

SASE adoption is evolving from isolated implementations to integrated architectures combining SD-WAN, Zero Trust Network Access, secure web gateways, and cloud firewall services. Yash Jethani, ISG principal analyst and lead author of the report, noted that software-defined architectures help organizations improve performance while addressing sovereignty and security requirements. Providers capable of unifying these capabilities into managed platforms are best positioned to support long-term business outcomes.

Provider Landscape

The report evaluates 34 providers across three quadrants: Managed SD-WAN Services, Edge Technologies and Services (including Private 5G), and Secure Access Service Edge (SASE). Several major firms achieved top-tier status across multiple categories.

Capgemini, Dicker Data, PCCW Global, TCS, and Tech Mahindra were named Rising Stars in one quadrant each, defined by ISG as companies with a "promising portfolio" and "high future potential." In the area of customer experience, Deutsche Telekom was named the global ISG CX Star Performer for 2026 among software-defined network solution and service providers, earning the highest customer satisfaction scores in ISG’s Voice of the Customer survey.

What the Numbers Show

The data reveals a clear consolidation trend in provider capabilities. Eight providers achieved Leader status across all three evaluated quadrants, indicating that market leaders are successfully bundling SD-WAN, edge technologies, and SASE into unified offerings. This contrasts with specialized players like DXC Technology, Logicalis, TCS, and Tech Mahindra, which hold Leader status in only one quadrant. The emergence of TCS and Tech Mahindra as both Leaders and Rising Stars suggests a dynamic competitive landscape where IT services firms are expanding their networking portfolios to meet integrated demand.

Information Services Group (ISG), a global AI-centered technology research and advisory firm listed on Nasdaq under the ticker III, has launched a comprehensive research study evaluating service providers within the Oracle cloud and technology ecosystem. The initiative aims to assess vendors helping enterprises maximize value from Oracle’s cloud, AI, and applications portfolio as organizations accelerate digital transformation. The study results will be published in a series of ISG Provider Lens reports titled "Oracle Cloud and Technology Ecosystem," scheduled for release in November 2026.

The research covers companies offering professional services, including consulting, implementation, and integration; managed services; and Oracle Cloud Infrastructure (OCI) solutions. ISG has distributed surveys to more than 75 Oracle cloud and technology ecosystem providers to gather data for the evaluation. Enterprise buyers will use these insights to evaluate current vendor relationships, identify potential new engagements, and compare available offerings, while ISG advisors will utilize the research to guide clients through complex transformation and platform investment decisions.

Heiko Henkes, managing director at ISG, emphasized the strategic importance of specialized expertise in this landscape. "Enterprises are increasingly focused on turning Oracle’s AI capabilities into measurable business outcomes," Henkes said. "Providers with deep Oracle expertise and specialized AI capabilities will be essential in helping enterprises accelerate Oracle-led business transformation." This focus reflects Oracle’s strengthening position in enterprise AI and cloud through continued investment in OCI, AI-enabled applications, and strategic cloud partnerships.

The study will produce three distinct quadrants representing the Oracle cloud and technology services typical enterprises are purchasing. These categories allow for granular assessment of provider capabilities across different service models:

Geographically focused reports from the study will cover the global Oracle cloud and technology ecosystem market, specifically examining products and services available in Asia Pacific, Brazil, the U.K., and the U.S. ISG analysts Cristiane Tarricone (Brazil), Maharshi Pandya and Sonam Chawla (Asia Pacific), Roman Pelzel (U.K.), and Siddharth Idnani (U.S.) will serve as authors of the respective regional reports. Companies not currently listed as Oracle cloud and technology ecosystem providers can contact ISG to request inclusion in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data, capturing real-world enterprise feedback on specific provider services and solutions based on ISG’s continuous CX research. This addition aims to provide a more holistic view of vendor performance beyond technical capabilities, incorporating actual user satisfaction and operational impact metrics into the final assessments.