Globant signs FIFA deal to build AI-driven fan experience ecosystem
Globant (NYSE: GLOB) secures contract with FIFA to overhaul fan engagement using AI Pods. The AI-native model promises a unified digital identity for fans and has shown a 20% efficiency boost in initial pilots. This marks a shift to a consumption-based tech model for the football governing body.

*this image is generated using AI for illustrative purposes only.
Globant (NYSE: GLOB) announced on Aug. 12, 2026, that it has been selected by FIFA to redesign the governing body's global fan engagement infrastructure. The partnership aims to transform how football is delivered to billions of fans worldwide by implementing a continuous, personalized digital experience powered by Globant's proprietary AI-native technology.
The project utilizes AI Pods from Glob.AI, a service delivery model that combines human-supervised AI agents with Globant's enterprise software processes. This approach allows FIFA to adopt a consumption-based technology model where institutional knowledge is secured within a proprietary token vault, ensuring complete data ownership for the organization.
Key Components of the Partnership
The initiative focuses on creating a centralized digital ecosystem that adapts in real time to improve match-day and fan experiences. Key pillars include:
- Unified Fan Identity: Strengthening FIFA ID as the connective tissue across all digital touchpoints to recognize and reward fans whether they are watching remotely or attending matches.
- FIFA Website Evolution: Transforming FIFA.com into a personalized hub that delivers relevant content based on individual fan preferences.
- Tournament App Enhancement: Developing a single, customizable platform integrating schedules, real-time content, and local host city insights for attendees.
What the Numbers Show
Initial pilots conducted with FIFA have validated the operational efficiency of the new model. The data indicates a 20% increase in throughput generation efficiency. Crucially, this improvement was achieved without compromising output, as quality rates were maintained or improved during the testing phase. This suggests the AI-native model can scale operations faster than traditional development methods while preserving service integrity.
Mattias Grafström, FIFA Secretary General, stated that the goal is to ensure every fan experiences football in a personal way that deepens their emotional connection. He emphasized that keeping fan needs central to the technology projects will create a more sustainable future for the game.
Martin Migoya, Co-founder and CEO of Globant, noted that the partnership builds on five years of collaboration between the two entities. He highlighted that the human-assisted AI model is designed to move at the pace of fandom, delivering always-on entertainment that scales quickly. Globant currently operates with more than 28,500 employees across 35+ countries and partners with global brands including Google, Riot Games, and Santander.
How might the success of Globant's AI-native model influence other major sports governing bodies to adopt similar consumption-based technology partnerships?
What are the potential data privacy and regulatory challenges FIFA faces in implementing a unified fan identity system across different global jurisdictions?
Could the 20% increase in operational efficiency translate into measurable revenue growth for FIFA through enhanced personalized advertising or merchandise sales?




























