Forefront Global Logistics adopts Descartes platform for AI automation
Forefront Global Logistics has integrated Descartes Systems Group’s AI-enabled transportation management suite to automate freight execution and enhance carrier security. The Chicago-based brokerage aims to scale operations efficiently, reducing manual work and fraud exposure while improving shipment visibility and data quality through a unified platform.

*this image is generated using AI for illustrative purposes only.
Forefront Global Logistics (FGL) has replaced its previous transportation management system with Descartes Systems Group’s unified technology stack to build an AI-powered digital freight brokerage. The Chicago-based firm aims to automate freight execution, strengthen carrier security, and scale operations efficiently without proportionally increasing headcount. This strategic shift allows FGL to manage end-to-end brokerage workflows on a single platform, addressing industry pressures to grow shipment volume while reducing manual work and defending against sophisticated fraud schemes.
Platform Integration Details
FGL is leveraging four core components of the Descartes ecosystem to replace disconnected point systems:
| Component | Function | Operational Impact |
|---|---|---|
| Descartes Aljex | Automates workflows from order entry to dispatch | Increases brokerage throughput while reducing manual work |
| Descartes MacroPoint | Provides real-time multimodal visibility | Lowers costs via seamless capacity sourcing |
| Descartes MacroPoint OpsForce | Uses AI agents for routine engagement | Improves tracking coverage and data quality without adding labor |
| Descartes MyCarrierPortal | Drives carrier security and compliance | Enables automated onboarding and fraud prevention |
Daniel Shirazi, FGL President and co-founder, stated that the company has expanded rapidly without proportionally increasing headcount by replacing its prior system. He noted that the new setup automates freight execution, shipment visibility, and carrier onboarding while reducing fraud exposure for customers.
What the Numbers Show
The operational impact of this integration is evident in the reduction of manual intervention. FGL reports nearly eliminating manual check calls through the use of Descartes’ AI agents for routine shipment engagement and exception handling. This automation has directly increased no-touch tracking rates and improved shipment data quality. By consolidating transportation execution, visibility, AI automation, and carrier trust onto a single platform, FGL is creating a more resilient operating model that frees up resources to focus on customer relationships rather than administrative tasks.
Andrew Wimer, Associate General Manager of Transportation Management at Descartes, emphasized that leading freight brokers are increasingly relying on AI-enabled operating platforms rather than collections of disconnected tools. This move aligns with broader industry trends toward unified logistics networks that leverage technology, data, and AI to manage domestic and international shipments more securely and sustainably.
How might FGL's successful adoption of a unified AI-driven platform influence competitive pressures on smaller freight brokers lacking similar capital for technology upgrades?
What specific metrics will FGL use to quantify the long-term ROI of replacing manual check calls with AI agents, particularly regarding customer retention rates?
Could the consolidation of logistics technology onto single-platform ecosystems like Descartes create new systemic risks or vendor lock-in challenges for mid-sized logistics firms?




























