Zomato Hikes Platform Fee by 20% on Food Delivery Orders
Eternal, a leading Indian food delivery platform, has increased its platform fee from ₹10.00 to ₹12.00, representing a 20% hike. This ₹2.00 increase per order is expected to impact customer costs and potentially influence the company's revenue. The move reflects the ongoing challenges in the food delivery sector as companies balance profitability with customer satisfaction. The industry will be watching closely to see how this affects customer behavior and whether competitors will adjust their pricing strategies in response.

*this image is generated using AI for illustrative purposes only.
Eternal , one of India's leading food delivery platforms, has announced a significant increase in its platform fee for food delivery orders. The company has raised the fee from ₹10.00 to ₹12.00, marking a 20% hike in the charges customers will incur when using the service.
Impact on Customers
The increase in platform fee directly affects Eternal's user base, who will now have to pay ₹2.00 more for each food delivery order placed through the app. This change comes at a time when food delivery services are facing increasing pressure to improve profitability while balancing customer satisfaction.
Pricing Strategy
Eternal's decision to raise its platform fee could be seen as a strategic move to boost revenue streams. The additional ₹2.00 per order, while seemingly small, has the potential to significantly impact the company's bottom line, considering the high volume of daily orders processed through the platform.
Market Implications
This fee hike may have broader implications for the competitive landscape of food delivery services in India. It remains to be seen how rival platforms will respond to Eternal's pricing adjustment and whether this move will influence industry-wide pricing strategies.
Customer Retention
While the increase is relatively modest, there are potential concerns about how this might affect customer retention and order frequency. Eternal will likely be monitoring customer behavior closely to assess any impact on order volumes or user engagement following this price adjustment.
Looking Ahead
As the food delivery market continues to evolve, companies like Eternal are constantly balancing the need for profitability with maintaining an attractive value proposition for customers. This fee increase reflects the ongoing challenges in the sector and the strategies employed by major players to navigate the competitive landscape.
Eternal's platform fee adjustment serves as a reminder of the dynamic nature of the food delivery industry, where pricing strategies play a crucial role in shaping market dynamics and consumer behavior.
Historical Stock Returns for Eternal
1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
---|---|---|---|---|---|
+0.05% | +3.41% | +6.88% | +43.34% | +34.34% | +158.93% |