Tata Motors Faces Consumer Court Order Over Nexon EV Mileage Claims
A consumer court in Jhansi has ruled against Tata Motors, ordering a refund of Rs 17.49 lakh plus 7% interest to a customer who complained about false mileage claims for the Nexon EV. The court also imposed an additional penalty of Rs 15,000. The customer, Deepak Kumar, reported achieving only 280 kilometers on a full charge, significantly less than the claimed 453 kilometers. This ruling highlights the growing scrutiny of EV performance claims in India's evolving automotive market.

*this image is generated using AI for illustrative purposes only.
In a significant development for the electric vehicle (EV) market in India, Tata Motors has been ordered by a consumer court to refund a customer over mileage claims for its Nexon EV model. This ruling highlights the growing scrutiny of EV performance claims and consumer rights in the rapidly evolving automotive sector.
Consumer Court Ruling
The District Consumer Disputes Redressal Commission in Jhansi has ruled in favor of customer Deepak Kumar against Tata Motors regarding alleged false mileage claims for the Nexon EV. The court's decision includes the following key points:
- Refund Amount: Rs 17.49 lakh
- Interest Rate: 7% per annum
- Additional Penalty: Rs 15,000
Case Details
| Aspect | Details |
|---|---|
| Vehicle Model | Tata Nexon EV |
| Purchase Date | March 29, 2023 |
| Purchase Price | Rs 18.40 lakh |
| Dealer | JMK Motors |
| Claimed Range | 453 kilometers on full charge |
| Actual Range Achieved | 280 kilometers |
The discrepancy between the claimed and actual range of the vehicle formed the basis of the consumer complaint. This case underscores the importance of accurate product information in the EV market, where range anxiety remains a significant concern for potential buyers.
Implications for Tata Motors
This ruling comes at a time when Tata Motors is undergoing significant corporate restructuring. According to recent LODR (Listing Obligations and Disclosure Requirements) data, the company has been involved in a name change process as part of a broader corporate reorganization:
- TML Commercial Vehicles Limited has changed its name to Tata Motors Limited
- The former Tata Motors Limited is now known as Tata Motors Passenger Vehicles Limited
While these corporate actions are not directly related to the consumer court ruling, they highlight the dynamic nature of Tata Motors' business operations and the challenges the company faces in managing its diverse portfolio, including its growing EV segment.
Conclusion
The consumer court's decision against Tata Motors regarding the Nexon EV's mileage claims serves as a reminder of the importance of transparent and accurate product information in the automotive industry, particularly in the emerging EV market. As electric vehicles continue to gain popularity in India, manufacturers may face increased scrutiny over performance claims, potentially influencing future marketing strategies and consumer trust in the EV sector.















































