Subex , a leading provider of AI-driven telecom solutions, has achieved a significant milestone by securing its position in the Gartner Magic Quadrant for AI in CSP Customer and Business Operations for the second consecutive year. This recognition underscores Subex's commitment to innovation and excellence in the telecom industry.

Recognition and Capabilities

The inclusion in the Gartner Magic Quadrant highlights Subex's proficiency in assisting Communication Service Providers (CSPs) to leverage AI for:

• Operational excellence
• Enhanced customer experience
• Unlocking new growth opportunities

Subex's solutions have demonstrated measurable outcomes across critical areas such as:

• Fraud management
• Revenue assurance
• Partner settlement

Leadership Perspective

Nisha Dutt, MD & CEO of Subex, expressed her thoughts on this achievement: "Being recognized once again in the Gartner Magic Quadrant is a powerful validation of our innovation, domain depth, and customer-first approach." She further elaborated on the company's recent focus, stating, "Over the past year, we have doubled down on Generative and Agentic AI, co-innovating with our customers to address critical challenges."

Subex's Market Presence

Subex has established a strong presence in the telecom industry with:

• Operations in over 100 countries
• More than 300 installations worldwide
• A comprehensive portfolio of solutions under the HyperSense brand, covering:
  • Business Assurance
  • Fraud Management
  • Wholesale Revenue Management

Industry Impact

The recognition by Gartner reinforces Subex's role in the AI-driven transformation of the telecom sector. As AI adoption accelerates, Subex remains committed to:

• Pushing the boundaries of telecom innovation
• Enabling CSPs to automate intelligently
• Helping telecom companies monetize effectively
• Supporting sustainable growth in the industry

About the Gartner Magic Quadrant

The Gartner Magic Quadrant for AI in CSP Customer and Business Operations is a valuable tool for Communication Service Providers. It assists CIOs and technology leaders in identifying and evaluating AI vendors for their customer and business operations, providing guidance in a rapidly evolving market.

Subex's repeated inclusion in this prestigious report demonstrates its consistent ability to deliver cutting-edge AI solutions that address the complex needs of modern telecom operations.

As the telecom industry continues to evolve, Subex's recognition in the Gartner Magic Quadrant positions it as a key player in shaping the future of AI-driven solutions for Communication Service Providers worldwide.

Subex Limited , a leading telecom analytics solutions provider, announced its financial results for the first quarter, revealing a mixed performance with declining revenue but improved profitability.

Financial Highlights

• Revenue stood at INR 664.00 million, down from INR 706.00 million in the previous quarter.
• Normalized EBITDA decreased to INR 43.00 million from INR 53.00 million in the previous quarter.
• Normalized PAT (Profit After Tax) improved significantly to INR 128.00 million, compared to a loss of INR 6.60 million in the previous quarter.

Key Developments

• Secured a major Tier-1 contract win in the Middle East.
• Renewed an AI-based managed services contract with a Tier-1 operator in Africa.
• Launched FraudZap, a lightweight AI-powered fraud detection platform targeting smaller telcos and MVNOs.
• Enhanced the HyperSense platform with GenAI capabilities.
• Reduced Sectrio operations to 2 employees, down from 57 previously.
• Plans to invest INR 35.00 crore in its Middle East subsidiary to support growth opportunities.

Management Commentary

Nisha Dutt, Managing Director and CEO of Subex Limited, commented on the results: "Q1 results are subdued from a top-line perspective. Our business has always been H2 heavy, but one of the key reasons for muted Q1 is that there was slow order intake in the last financial year. Deals got shifted from quarter to quarter due to various budgetary and geopolitical reasons."

She added, "We have been EBITDA positive and delivered profits in six of the seven quarters. This quarter, PAT is back in black, helped by tax refund and office optimization. Our cash position is significantly stronger, thanks to sharper working capital management and one-time income gains."

Product Innovations

Subex continues to invest in next-generation products. The company recently launched FraudZap, a lightweight AI-powered fraud detection platform designed for Tier-3 telcos and MVNOs. This product offers a plug-and-play model with minimal total cost of ownership and near-zero deployment effort.

The company also announced that its HyperSense platform is now GenAI enabled, allowing it to continuously learn, adapt, and unlock new use cases as foundational AI models advance.

Future Outlook

While facing challenges in top-line growth, Subex remains focused on profitability and innovation. The company is working on building its order pipeline and expects to see momentum in subsequent quarters. Management expressed confidence in making up for the current shortfall and capturing strong tailwinds in high-potential markets.

Subex plans to continue its focus on expanding its fraud and assurance portfolio with emerging next-generation use cases, leveraging AI technologies to stay ahead in the market.

Investor Relations

The company is planning to conduct an Investor Day or roadshow in the third quarter to provide more detailed insights into its strategy and growth plans. Subex is also considering appointing an investor relations firm to improve communication with shareholders and the investment community.

As Subex navigates through its transition phase, the company remains committed to delivering value to its customers and shareholders while adapting to the evolving telecom analytics landscape.