Subex Limited , a leading telecom AI solutions provider, has announced significant changes to its board composition following its 31st Annual General Meeting (AGM) held on September 29. The company is grappling with a sudden leadership transition as two independent directors tendered their resignations, and shareholders voted against the reappointment of a non-executive director.

Board Resignations and Shareholder Vote

Ms. Poornima Prabhu and Ms. Archana Muthappa, both serving as Independent Directors, submitted their resignations effective immediately after the AGM. Their decision was prompted by concerns raised by shareholders regarding the board's lack of expertise in the IT industry.

Adding to the board's challenges, Mr. Anil Singhvi, a Non-Executive and Non-Independent Director, failed to secure the required majority vote for his reappointment. Consequently, Mr. Singhvi has ceased to be a director of the company.

Management's Response

In response to these developments, Subex's management has moved quickly to reassure stakeholders of the company's stability and ongoing commitment to its strategic objectives. Nisha Dutt, MD & CEO of Subex, stated, "Our fundamentals remain solid, and our transformation journey continues with clarity and momentum. While change at the Board level is never easy, it also represents renewal."

The company emphasized that its day-to-day operations, customer commitments, and strategic priorities will continue seamlessly under the guidance of its experienced leadership team.

New Appointments and Future Plans

Amidst the board changes, Subex shareholders approved several key appointments:

1. M.S.K.C and Associates LLP, Chartered Accountants, were appointed as Statutory Auditors for a term of five consecutive years.
2. V. Sreedharan and Associates, Practicing Company Secretaries, were named as Secretarial Auditors for a five-year term.

The company has also initiated a structured search for new directors to strengthen its board and align with its long-term vision.

Business Continuity and Growth

Despite the board-level changes, Subex continues to demonstrate business resilience. The company recently announced a significant contract extension with a leading APAC Communications Service Provider. The deal, worth USD 5.60 million, extends their partnership for an additional five years to deliver enhanced Revenue Assurance and Fraud Management (RAFM) capabilities.

Looking Ahead

As Subex navigates through this transition period, the company remains focused on maintaining transparency, upholding stakeholder confidence, and delivering value to its shareholders and customers. The management has reiterated its commitment to the company's transformation journey, emphasizing that Subex's strategic roadmap for sustainable growth, innovation, and customer success remains firmly on track.

Investors and industry observers will be keenly watching how Subex manages this leadership transition and its impact on the company's future growth and market position in the competitive telecom AI solutions sector.

Subex , a leading provider of AI-driven telecom solutions, has achieved a significant milestone by securing its position in the Gartner Magic Quadrant for AI in CSP Customer and Business Operations for the second consecutive year. This recognition underscores Subex's commitment to innovation and excellence in the telecom industry.

Recognition and Capabilities

The inclusion in the Gartner Magic Quadrant highlights Subex's proficiency in assisting Communication Service Providers (CSPs) to leverage AI for:

• Operational excellence
• Enhanced customer experience
• Unlocking new growth opportunities

Subex's solutions have demonstrated measurable outcomes across critical areas such as:

• Fraud management
• Revenue assurance
• Partner settlement

Leadership Perspective

Nisha Dutt, MD & CEO of Subex, expressed her thoughts on this achievement: "Being recognized once again in the Gartner Magic Quadrant is a powerful validation of our innovation, domain depth, and customer-first approach." She further elaborated on the company's recent focus, stating, "Over the past year, we have doubled down on Generative and Agentic AI, co-innovating with our customers to address critical challenges."

Subex's Market Presence

Subex has established a strong presence in the telecom industry with:

• Operations in over 100 countries
• More than 300 installations worldwide
• A comprehensive portfolio of solutions under the HyperSense brand, covering:
  • Business Assurance
  • Fraud Management
  • Wholesale Revenue Management

Industry Impact

The recognition by Gartner reinforces Subex's role in the AI-driven transformation of the telecom sector. As AI adoption accelerates, Subex remains committed to:

• Pushing the boundaries of telecom innovation
• Enabling CSPs to automate intelligently
• Helping telecom companies monetize effectively
• Supporting sustainable growth in the industry

About the Gartner Magic Quadrant

The Gartner Magic Quadrant for AI in CSP Customer and Business Operations is a valuable tool for Communication Service Providers. It assists CIOs and technology leaders in identifying and evaluating AI vendors for their customer and business operations, providing guidance in a rapidly evolving market.

Subex's repeated inclusion in this prestigious report demonstrates its consistent ability to deliver cutting-edge AI solutions that address the complex needs of modern telecom operations.

As the telecom industry continues to evolve, Subex's recognition in the Gartner Magic Quadrant positions it as a key player in shaping the future of AI-driven solutions for Communication Service Providers worldwide.