Mahanagar Telephone Nigam Limited (MTNL) has received additional penalty orders from the Telecom Regulatory Authority of India (TRAI) for quality of service compliance violations. The company disclosed on February 2, 2026, receiving orders for financial disincentives totaling Rs 10,00,000 for violations in May 2025 and the quarter ending June 2025.

Latest TRAI Penalty Details

TRAI issued orders dated February 2, 2026, imposing financial disincentives on MTNL for contravening provisions of the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024. The penalties cover separate violations for wireless and wireline services.

Wireless Service Violations - May 2025

For wireless access services in May 2025, MTNL failed to meet quality benchmarks across Delhi and Mumbai circles. The company's call set-up success rate in Delhi dropped to 71.81%, significantly below the required 98% benchmark. Additionally, despite reporting 100% compliance, MTNL failed to publish functional geospatial coverage maps on its website for both service areas.

Wireline Service Failures - Quarter Ending June 2025

The wireline service violations in Mumbai circle revealed multiple operational deficiencies. MTNL's service provisioning within seven working days achieved only 85.59% against the 98% benchmark. Fault repair performance was particularly poor, with next-day repairs at 50.10% and three-day repairs at 59.60%, both falling short of required standards.

Company Response and Regulatory Process

MTNL attributed wireless service issues to technical constraints in 3G performance systems and difficulties in data retrieval despite multiple iterations with original equipment manufacturers. For wireline services, the company cited infrastructure challenges including cable damage from construction activities, restricted access to sensitive areas, and customer-related issues.

TRAI found these explanations unsatisfactory, noting the lack of documentary evidence to substantiate claims. The authority emphasized that meeting quality benchmarks remains the service provider's responsibility regardless of operational challenges.

Payment Terms and Financial Impact

MTNL must pay both penalties within twenty-one days through demand draft or electronic transfer to TRAI's designated Union Bank of India account. Failure to pay within the stipulated timeframe will attract interest at 2% above State Bank of India's one-year Marginal Cost of Lending Rate, compounded annually.

The company stated that these penalties will not have material impact on its financial, operational, or other activities. This disclosure was made under Regulation 30 of SEBI (LODR) Regulations, 2015, specifically Sub-Para 20 of Para A of Part A of Schedule III.

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Mahanagar Telephone Nigam Limited (MTNL) has officially confirmed the appointment of Shri Sunil Kumar Ranjan as Government Nominee Director on its Board of Directors. The appointment, effective from January 13, 2026, was confirmed through a Board Circular Resolution dated January 20, 2026, in compliance with SEBI (LODR) Regulations, 2015.

Appointment Details

The appointment follows a directive from the Department of Telecommunications (DoT) through Letter No. E-5-3/2021-PSA dated January 13, 2026. Ranjan will serve as Government Nominee Director for a period of three years or until his superannuation date, whichever occurs earlier.

Professional Background

Shri Sunil Kumar Ranjan is a Central Secretariat Services (CSS) officer from the 1998 batch, selected through the Civil Services Examination. Throughout his distinguished career, he has served across multiple key ministries and departments of the Government of India, including:

• Ministry of Textiles
• Central Bureau of Investigation (CBI)
• Ministry of Finance
• Ministry of Women and Child Development
• Staff Selection Commission (SSC)
• Ministry of Mines
• Department of Commerce
• Ministry of Home Affairs
• Department of Health Research
• Ministry of Skill Development and Entrepreneurship
• Inter-State Secretariat Council under MHA

Areas of Expertise

Ranjan brings extensive experience in several critical functional areas that align with MTNL's operational requirements:

• Administration and governance
• Vigilance and compliance
• Policy formulation and implementation
• Recruitment processes
• Trade negotiations
• Government scheme implementation

Educational Qualifications

The newly appointed director holds strong academic credentials with degrees from prestigious institutions:

Board Responsibilities

As part of his directorship responsibilities, Ranjan will serve as a Member of the Audit Committee at MTNL. The company has confirmed that he holds no shares in MTNL either personally or as a beneficial owner. Additionally, no sitting fees will be payable for his services as Government Nominee Director.

The company has affirmed that Ranjan is not debarred from holding the office of director by virtue of any SEBI order or any other regulatory authority, ensuring compliance with all governance requirements.