Infosys , a global leader in digital services and consulting, has announced the launch of its Customer Experience Suite for Salesforce, marking a significant step in the realm of AI-driven enterprise solutions. This suite combines Infosys Topaz AI services with Salesforce's Agentforce solutions to accelerate agentic transformation and help businesses scale their digital workforce effectively.

Key Features and Benefits

The newly launched suite offers several advantages for enterprises:

• Automation: Streamlines customer interactions, sales tasks, and employee support
• Enhanced Personalization: Delivers tailored, context-aware experiences
• Real-time Decision Making: Supports immediate decision-making and dynamic customer interactions
• Scalability: Provides AI-driven solutions that drive measurable efficiencies across sales, services, and marketing channels

Real-World Applications

Infosys has already deployed these solutions for various clients, achieving notable results:

VTT Case Study

VTT, a leading European research and technology organization, partnered with Fluido, an Infosys company, to implement Agentforce. The results were impressive:

• Became one of the first organizations outside Salesforce to implement a live SDR Agentforce agent
• Automated lead processes, including contextual emails and meeting setups
• Allowed sales team to focus more on client relationships and delivering superior customer experiences
• Plans to develop two additional Agentforce agents for other areas of organizational support

Industry Perspectives

Dinesh Rao, EVP & Chief Delivery Officer at Infosys, emphasized the transformative power of agentic AI in enterprise operations. He stated, "By integrating cutting-edge technology offerings, such as Infosys Topaz, and a deep understanding of our clients' needs, we are empowering businesses to unlock sustainable growth, enhance productivity, and build a foundation for long-term success in an AI-powered world."

Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers at Salesforce, highlighted the collaboration's potential, saying, "The collaboration with Infosys enables Salesforce to help customers conceptualize and adapt Agentforce faster and at scale, through industry agentic AI solutions."

As enterprises continue to navigate the evolving landscape of AI-driven solutions, Infosys' Customer Experience Suite for Salesforce represents a significant step forward in harnessing the power of agentic AI for business transformation and enhanced customer experiences.

Infosys , a global leader in next-generation digital services and consulting, has announced a groundbreaking collaboration with Telenor Shared Services (TSS) to modernize its Human Resources (HR) operations. This partnership aims to leverage Oracle Fusion Cloud Human Capital Management (HCM) technology to streamline HR processes and enhance employee productivity and experience.

Transforming HR with Cloud Technology

The collaboration between Infosys and TSS marks a significant step towards digital transformation in the telecom industry. By implementing Oracle Cloud HCM, TSS will standardize its HR processes and unify its Human Capital Management, Financial Management, Supply Chain Management, and Projects Portfolio Management on a single platform.

Key Benefits of the Partnership

• Streamlined Operations: The implementation will result in end-to-end digital integration, improving data quality and enabling better decision-making.
• Enhanced Analytics: Advanced dashboards and analytics will reshape how TSS engages with its partners, suppliers, and employees.
• Improved Employee Experience: The modernized HR operations are expected to significantly enhance the overall employee experience at TSS.

Leadership Perspectives

Morten Dean Dunham, CEO of Telenor Shared Services, expressed confidence in the collaboration, stating, "Modernizing our HR operations is crucial to improve efficiencies and employee experience. By collaborating with Infosys to implement Oracle Cloud HCM, we are confident we will get a solution that meets our future needs."

Upendra Kohli, EVP – Communication, Media and Technology (Americas & Europe) at Infosys, highlighted the significance of the partnership: "We are thrilled to collaborate with TSS on this important HR transformation journey. By leveraging our deep Oracle expertise, we have overcome significant data and system integration challenges to deliver a modern, unified HR platform."

Infosys: Driving Digital Transformation

This collaboration underscores Infosys' commitment to delivering cutting-edge digital transformation solutions. With over 320,000 employees worldwide, Infosys continues to amplify human potential and create opportunities for businesses and communities across 59 countries.

As organizations increasingly seek to modernize their operations and improve efficiency, partnerships like this between Infosys and Telenor Shared Services demonstrate the growing importance of cloud-based solutions in reshaping the future of HR management and overall business operations.