Infosys , a global leader in digital services and consulting, has announced the launch of its Customer Experience Suite for Salesforce, marking a significant step in the realm of AI-driven enterprise solutions. This suite combines Infosys Topaz AI services with Salesforce's Agentforce solutions to accelerate agentic transformation and help businesses scale their digital workforce effectively.

Key Features and Benefits

The newly launched suite offers several advantages for enterprises:

• Automation: Streamlines customer interactions, sales tasks, and employee support
• Enhanced Personalization: Delivers tailored, context-aware experiences
• Real-time Decision Making: Supports immediate decision-making and dynamic customer interactions
• Scalability: Provides AI-driven solutions that drive measurable efficiencies across sales, services, and marketing channels

Real-World Applications

Infosys has already deployed these solutions for various clients, achieving notable results:

VTT Case Study

VTT, a leading European research and technology organization, partnered with Fluido, an Infosys company, to implement Agentforce. The results were impressive:

• Became one of the first organizations outside Salesforce to implement a live SDR Agentforce agent
• Automated lead processes, including contextual emails and meeting setups
• Allowed sales team to focus more on client relationships and delivering superior customer experiences
• Plans to develop two additional Agentforce agents for other areas of organizational support

Industry Perspectives

Dinesh Rao, EVP & Chief Delivery Officer at Infosys, emphasized the transformative power of agentic AI in enterprise operations. He stated, "By integrating cutting-edge technology offerings, such as Infosys Topaz, and a deep understanding of our clients' needs, we are empowering businesses to unlock sustainable growth, enhance productivity, and build a foundation for long-term success in an AI-powered world."

Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers at Salesforce, highlighted the collaboration's potential, saying, "The collaboration with Infosys enables Salesforce to help customers conceptualize and adapt Agentforce faster and at scale, through industry agentic AI solutions."

As enterprises continue to navigate the evolving landscape of AI-driven solutions, Infosys' Customer Experience Suite for Salesforce represents a significant step forward in harnessing the power of agentic AI for business transformation and enhanced customer experiences.

Infosys , one of India's leading IT services companies, is currently facing multiple regulatory challenges from tax authorities. The company has now received an additional penalty order from the Joint Commissioner of CGST, adding to its existing compliance issues with government authorities.

Latest CGST Penalty Order

Infosys has received a penalty communication from the Joint Commissioner of CGST on December 16, 2025. The penalty order details several alleged violations related to Input Tax Credit (ITC) practices spanning multiple financial years.

Nature of Alleged Violations

The penalty order cites multiple categories of alleged ITC-related contraventions during the specified period. The violations include disallowance of blocked ITC, excess ITC claims, wrong classification under tax heads, and invoices not reflected in Form 2A.

Previous Regulatory Actions

This latest penalty adds to Infosys's existing regulatory challenges. The company had previously received a show-cause notice amounting to Rs 4.15 billion from the Directorate General of GST Intelligence (DGGI) for suspected ineligible ITC refund claims. Additionally, the company faced a separate penalty of Rs 113.59 million from the Assistant Commissioner of Central Tax for alleged non-realization of export proceeds.

Company's Position

Infosys has stated in its regulatory filing that the latest penalty order does not have any material impact on the company's financials, operations, or other activities. The company has disclosed this information under Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

Regulatory Compliance Landscape

These multiple penalty orders highlight the increasing scrutiny on tax compliance practices in the Indian IT sector. The penalties span across different aspects of GST compliance, from ITC claims to export-related obligations, indicating comprehensive regulatory oversight of the company's tax practices.