Infosys Expands AI-Driven Collaboration with Citizens, Unveils Enterprise AI Research Findings
Infosys has announced two major developments in AI and financial services. First, they've expanded their collaboration with Citizens Financial Group, focusing on AI-led transformation to enhance innovation and customer service. Second, Infosys Knowledge Institute released a comprehensive AI effectiveness survey, revealing that 51% of AI use cases now deliver impact, with core, transformational AI use cases more likely to achieve business objectives.

*this image is generated using AI for illustrative purposes only.
Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, has announced two significant developments that underscore its commitment to innovation and artificial intelligence (AI) in the financial sector.
Expanded Collaboration with Citizens Financial Group
Infosys has revealed an expansion of its long-standing strategic collaboration with Citizens (NYSE: CFG), one of the oldest and largest financial institutions in the United States. This partnership extension aims to accelerate innovation, drive market leadership, and enhance customer service through AI-led transformation.
Key highlights of the expanded collaboration include:
- Leveraging Infosys' domain expertise in financial services
- Implementing innovative technologies such as AI, cloud, and automation
- Developing cloud-native domain platforms
- Achieving data center exit for Citizens
- Fostering an ecosystem of FinTech and hyperscaler collaborations
- Delivering hyper-personalized AI-powered customer experiences
- Enhancing operational resilience and stability
Michael Ruttledge, Chief Information Officer at Citizens Financial Group, emphasized the significance of this collaboration, stating, "Infosys has been a key strategic collaborator in Citizens' next-gen transformation program for the last five years. Together, we have not only modernized our technology landscape with domain-centric, cloud native platforms but also built a foundation for future growth aligned with Citizens' north star technology vision without losing focus on resiliency and stability."
Enterprise AI Research Findings
In a separate announcement, Infosys Knowledge Institute (IKI), the research arm of Infosys, released its largest survey on AI effectiveness to date. Titled "Infosys AI Business Value Radar," the report surveyed 3,240 companies worldwide across 132 different AI business use cases.
Key findings from the research include:
- 51% of AI use cases now deliver impact, with 19% fully meeting business objectives and 32% showing promise
- Organizations prioritizing core, transformational AI use cases are more likely to achieve business objectives
- Well-designed change management strategies and employee training can enhance AI deployment success rates by up to 18 percentage points
- White-collar and technically focused industries tend to achieve more success from AI
- IT, operations, and facilities is the most pursued AI use case category, followed by cybersecurity, resilience, and software development
Satish H C, EVP and Chief Delivery Officer at Infosys, commented on the findings, saying, "Enterprise AI is ready to scale. With effective use of data architecture, operating models, and employee readiness, businesses can accelerate their adoption of AI to achieve measurable success."
These developments highlight Infosys' growing influence in the AI and digital transformation space, particularly within the financial services sector. As the company continues to expand its partnerships and research initiatives, it is well-positioned to drive innovation and deliver value to its clients in an increasingly AI-driven business landscape.
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