Eternal Limited has officially confirmed the launch of an AI-powered hotline designed to enhance the delivery partner onboarding experience. The company issued a regulatory clarification to BSE Limited on February 11, 2026, addressing inquiries about this technological initiative.

Regulatory Clarification Details

The clarification was issued in response to BSE's surveillance inquiry dated February 10, 2026, regarding a news report published on Business Standard with the headline "Zomato launches AI-powered hotline to simplify delivery partner onboarding." The exchange sought clarification under reference number L/SURV/ONL/RV/APJ/(2025-2026)/183.

AI-Powered Hotline Initiative

Eternal Limited confirmed that it has indeed launched the AI-powered hotline with the primary objective of making the delivery partner onboarding process more convenient and hassle-free. The company positioned this technological enhancement as part of its ongoing efforts to improve operational efficiency and partner experience.

The initiative represents the company's commitment to leveraging artificial intelligence technology to streamline business processes and reduce friction in partner onboarding procedures.

Regulatory Compliance Statement

The company clarified that this process improvement constitutes a routine business matter and does not require disclosure under Regulation 30 of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015. This classification indicates that while the initiative represents a business enhancement, it falls within the scope of normal operational improvements.

Company Secretary and Compliance Officer Sandhya Sethia signed the clarification document, confirming the company's availability to address any additional queries from the exchange. The information has also been made available on the company's official website at www.eternal.com , ensuring transparency and accessibility for stakeholders.

Eternal Limited has announced a comprehensive postal ballot seeking shareholder approval for key board appointments through remote e-voting. The voting period is scheduled from February 12, 2026, at 9:00 a.m. (IST) to March 13, 2026, at 5:00 p.m. (IST), with the cut-off date for eligible shareholders set as February 6, 2026.

Independent Directors Re-appointment

The company seeks approval for re-appointing four independent directors for their second consecutive five-year terms. Each director will receive identical remuneration packages during their tenure.

The remuneration structure excludes sitting fees of INR 1,00,000 per meeting for board, committee, and independent director meetings, along with reimbursement of expenses incurred for attending such meetings.

Leadership Transition and New Appointment

A significant proposal involves appointing Deepinder Goyal as Vice Chairman and Non-Executive Director. This follows his transition from the Group CEO role, with Albinder Dhindsa taking over as the new Group CEO. In his letter to shareholders dated January 21, 2026, Goyal explained his decision to step away from day-to-day operations to explore new ideas outside the company's current strategic scope while remaining committed to long-term value creation.

Key Aspects of Goyal's New Role

• Strategic Oversight: Providing guidance on long-term strategy, capital allocation, and sustainable growth
• Governance and Ethics: Supporting board strengthening of governance frameworks and ethical standards
• Leadership Development: Contributing to succession planning and mentorship for senior management
• Institutional Continuity: Acting as source of institutional memory and long-term perspective

Goyal will not draw any remuneration as Vice Chairman and Non-Executive Director. As part of the transition, all his unvested ESOPs will revert to the ESOP pool to strengthen retention opportunities for next-generation leaders.

Company Performance Context

The postal ballot comes amid strong financial performance. Under Goyal's leadership since the 2021 IPO, the company's topline (NOV) has grown over 10x with 60%+ CAGR to INR 86,519 crore in calendar year 2025. The company achieved INR 925 crore of consolidated Adjusted EBITDA profit in CY25, with market capitalization growing approximately 4x since IPO to over INR 2.5 lakh crore.

Voting Process and Timeline

The company has appointed MUFG Intime India Private Limited as the e-voting agency and registrar. Nitesh Latwal, Partner at PI & Associates, will serve as scrutinizer for the postal ballot process. The voting will be conducted entirely through remote e-voting, with no physical postal ballot forms being distributed.

Shareholders whose email addresses are registered with the company, registrar, or depositories as of the cut-off date will receive the notice electronically. The results and scrutinizer's report will be uploaded on the company's website and communicated to BSE and NSE.

Source: Eternal Limited Postal Ballot Notice