Delhivery Launches Autonomous TMS Platform with AI Agents for Logistics Automation

Delhivery Limited has announced the launch of its Autonomous Transport Management System (TMS) through its TransportOne division on January 20, 2026. The innovative platform represents a significant advancement in logistics automation, employing specialized AI agents to handle critical transportation functions without constant human intervention.

Revolutionary AI-Powered Logistics Platform

The TransportOne Autonomous TMS marks a departure from traditional transportation management software by eliminating the need for continuous human operation. While conventional TMS platforms digitize transportation workflows, they still require users to actively manage operations. Delhivery's new approach shifts this paradigm by having AI agents handle routine tasks autonomously, with human involvement required only for exception management.

Feature	Traditional TMS	TransportOne Autonomous TMS
Operation Mode	Requires constant human input	Autonomous with exception escalation
User Role	Operating the system	Supervising outcomes
Automation Level	Digitizes workflows	Fully automated execution
Interface	Complex dashboards	Natural language via Teams/WhatsApp

Multi-Agent Architecture for Comprehensive Automation

The platform employs a sophisticated multi-agent design where each AI agent specializes in specific transportation functions. This architecture ensures comprehensive coverage of logistics operations while maintaining efficiency and accuracy.

The system includes three primary agent types:

Procurement Agents: Manage spot auctions and carrier selection processes
Execution Agents: Monitor shipments in real-time and proactively resolve delays
Invoice Agents: Validate freight bills by reconciling contracts, GPS data, and proof of delivery

According to Uday Anand, Vice President of Product at TransportOne, the platform fundamentally changes how users interact with transportation management systems. The AI agents plan, negotiate, monitor, and validate freight operations in the background, allowing users to focus on strategic decisions rather than operational tasks.

Advanced Decision-Making and Revenue Protection

Unlike traditional automation systems, these AI agents make dynamic decisions to address revenue leakage caused by rate deviations and billing errors. The platform automates freight procurement, planning, execution, and reconciliation while embedding compliance directly into workflows. This comprehensive approach significantly reduces manual workload and operational errors.

Process Area	Automation Capability
Freight Procurement	Automated spot auctions and carrier selection
Shipment Planning	AI-driven route and capacity optimization
Execution Monitoring	Real-time tracking with proactive issue resolution
Invoice Reconciliation	Automated validation against contracts and delivery proof
Compliance Management	Embedded regulatory compliance in workflows

User-Friendly Interface and Natural Language Interaction

The platform eliminates the complexity of traditional dashboards by enabling users to interact through familiar communication channels. Users can issue commands and receive recommendations through Microsoft Teams and WhatsApp using natural language, making the system accessible to logistics professionals without technical expertise.

This approach positions the platform as an autonomous operator that functions quietly in the background, involving humans only when judgment or strategic decisions are required. The system focuses on delivering outcomes rather than requiring users to navigate complex interfaces.

About Delhivery's Logistics Network

Delhivery operates as India's largest fully-integrated logistics services provider with a nationwide network covering close to 19,000 pin codes. The company offers comprehensive logistics services including express parcel transportation, PTL freight, TL freight, cross-border services, supply chain solutions, and technology services. Since inception, Delhivery has successfully fulfilled over 4.00 billion shipments and currently serves more than 48,000 customers, including e-commerce participants, SMEs, enterprises, and brands.

1 Day	5 Days	1 Month	6 Months	1 Year	5 Years
-4.15%	-2.67%	-5.20%	-9.54%	+11.49%	-28.25%

Delhivery Limited has announced the establishment of a new subsidiary following regulatory approval, marking a significant expansion of its business operations into the financial services sector.

New Subsidiary Launch

The logistics major has successfully launched 'Delhivery Financial Services Private Limited' after receiving the requisite approval from the Ministry of Corporate Affairs (MCA). This development represents a strategic diversification move for the company, which has built its reputation primarily in the logistics and supply chain management space.

Parameter:	Details
Subsidiary Name:	Delhivery Financial Services Private Limited
Regulatory Approval:	Ministry of Corporate Affairs (MCA)
Parent Company:	Delhivery Limited
Business Sector:	Financial Services

Strategic Expansion

The formation of this financial services subsidiary indicates Delhivery's intention to broaden its service portfolio beyond traditional logistics operations. This move could potentially allow the company to offer integrated solutions that combine logistics expertise with financial services capabilities.

Regulatory Compliance

The company has completed all necessary regulatory procedures, having secured approval from the Ministry of Corporate Affairs for the establishment of the new entity. This approval ensures that the subsidiary can commence operations in compliance with applicable regulations governing financial services companies in India.

The launch of Delhivery Financial Services Private Limited represents a notable milestone in the company's growth strategy, potentially opening new revenue streams and enhancing its competitive position in the market.