Tata Consultancy Services (TCS), India's leading IT services provider, has announced a significant expansion of its long-standing partnership with ABB, a global leader in electrification and automation. This multi-year collaboration aims to modernize ABB's digital infrastructure and accelerate its Core Platform vision.

Key Highlights of the Partnership

• TCS will operationalize ABB's Future Hosting Model, a next-generation modular IT infrastructure.
• The collaboration focuses on modernization at scale, greater self-service and automation, cloud migration and agility, and orchestration and resilience.
• TCS will leverage its AI-powered ZeroOps framework to enable predictive operations, faster service restoration, and continuous security assurance.

Transforming ABB's Hosting Landscape

TCS plans to transform ABB's hosting landscape using state-of-the-art technologies to drive innovation and optimization. The partnership aims to:

1. Streamline systems and enable predictive operations
2. Implement faster service restoration
3. Ensure continuous security assurance
4. Reduce carbon footprint through a cloud-first approach

Long-Term Partnership

This expansion builds on an 18-year relationship between TCS and ABB. Over the years, TCS has supported ABB in various initiatives, including:

• ERP implementation
• Cloud migration
• Data center consolidation

TCS's Global Presence

TCS's strong presence in Europe is evident from the following statistics:

Executive Statements

Alec Joannou, Group CIO of ABB, stated, "Our extended partnership with TCS strengthens ABB's ability to deliver value to customers. By modernising our hosting operations, we're creating a foundation for agility, faster innovation, and improved reliability across the business."

Anupam Singhal, President of Manufacturing at TCS, commented, "This latest milestone is not just a testament to our enduring collaboration, but a bold step towards reimagining ABB's hosting landscape with a modular, future-ready architecture."

The expanded partnership between TCS and ABB demonstrates the growing importance of digital infrastructure modernization in the global business landscape. As companies continue to seek ways to enhance their operational efficiency and innovation capabilities, collaborations like this are likely to become increasingly common in the tech industry.

Tata Consultancy Services (TCS), India's leading IT services provider, has announced a significant five-year partnership with Morrisons, one of the UK's largest supermarket chains. This collaboration aims to revolutionize the customer experience through digital solutions, automation, and the implementation of a Business Intelligent Command Centre (BICC).

Partnership Highlights

The agreement between TCS and Morrisons encompasses several key areas:

TCS's Role in the Partnership

TCS will play a crucial role in driving Morrisons' digital transformation:

1. End-to-End Engineering Services: TCS will provide application design development, testing, and maintenance services.

2. AI-Powered Solutions: The company will embed AI-powered solutions to improve service outcomes.

3. Automation Factory: TCS will set up an automation factory to enhance operational efficiency.

4. Business Intelligent Command Centre (BICC): This will enable a 360-degree view of operations, allowing for proactive issue resolution and data-driven decision-making.

5. Digital Platform Transformation: TCS will be responsible for transforming digital platforms in loyalty, marketing, e-commerce, and retail sectors.

Expected Outcomes

The partnership is expected to yield several benefits for Morrisons:

• Reduced service disruptions
• Decreased manual interventions
• Improved response time
• More consistent and engaging customer experiences
• Faster delivery of new digital products
• Industry-leading solutions in retail

Stuart O'Hara, Director of IT Operations at Morrisons, expressed confidence in TCS's capabilities, citing their deep domain expertise, technical capability, and collaborative approach as key factors in this partnership.

TCS's Track Record

This expanded partnership builds on TCS's decade-long relationship with Morrisons. Previous collaborations have resulted in successful initiatives such as:

• Supply chain transformation improving lead times and stock availability
• HR experience enhancement through IT operations and Engineering practices modernization

Shekar Krishnan, Head of Retail – UK at TCS, emphasized the company's commitment to driving large-scale transformation across digital, marketing, and customer engagement for Morrisons.

This partnership not only strengthens TCS's position in the UK market but also showcases its expertise in the retail sector. As the number one IT service provider for customer satisfaction in the UK, TCS continues to demonstrate its ability to deliver innovative solutions to leading businesses in the region.