Indus Infra Trust Achieves 100% Complaint Resolution with Zero Pending Cases for Q4 FY26
Indus Infra Trust reported exceptional investor service performance for Q4 FY26, resolving all 504 annual complaints and 48 quarterly complaints with zero pending cases. The trust maintained an average resolution time of 1 working day, with all complaints resolved within one month. No complaints were received through SCORES platform, and the comprehensive report demonstrates full regulatory compliance with SEBI requirements.

*this image is generated using AI for illustrative purposes only.
Indus Infra Trust has filed its investor grievance report for the quarter ended 31st March 2026, demonstrating exemplary complaint resolution performance with zero pending cases. The trust, acting through its investment manager GR Highways Investment Manager Private Limited, submitted the report to BSE and NSE in compliance with SEBI Master Circular requirements.
Outstanding Complaint Resolution Performance
The trust's investor grievance data reveals highly efficient complaint handling across both annual and quarterly periods:
| Period | Complaints Received | Complaints Resolved | Pending Cases | Average Resolution Time |
|---|---|---|---|---|
| FY 2025-26 | 504 | 504 | 0 | 1 Working Day |
| Q4 FY 2025-26 | 48 | 48 | 0 | 1 Working Day |
Comprehensive Resolution Timeline
The trust's complaint disposal pattern demonstrates swift action, with all complaints resolved within one month of receipt. The detailed breakdown shows:
Annual Performance (FY 2025-26)
| Resolution Timeframe | All Complaints | SCORES Complaints |
|---|---|---|
| Less than 1 month | 504 | 0 |
| 1-3 months | 0 | 0 |
| 3+ months | 0 | 0 |
Quarterly Performance (Q4 FY 2025-26)
| Resolution Timeframe | All Complaints | SCORES Complaints |
|---|---|---|
| Less than 1 month | 48 | 0 |
| 1-3 months | 0 | 0 |
| 3+ months | 0 | 0 |
SCORES Platform Activity
Notably, the trust received no complaints through the SEBI Complaints Redress System (SCORES) platform during either the full financial year or the fourth quarter. All 504 annual complaints and 48 quarterly complaints were received through other channels and resolved efficiently.
Regulatory Compliance and Transparency
The report was submitted by Mohnish Dutta, Company Secretary & Compliance Officer, in accordance with SEBI Master Circular No. SEBI/HO/DDHS-PoD-2/P/CIR/2025/102 dated 11th July 2025. The complete investor grievance report has been made available on the trust's website at indusinvit.com for public access.
Key Performance Highlights
The trust's investor service performance demonstrates several notable achievements:
- 100% Resolution Rate: All complaints received during both the annual and quarterly periods were successfully resolved
- Zero Backlog: No complaints remained pending at the end of either reporting period
- Rapid Response: Average resolution time of 1 working day maintained consistently
- Efficient Processing: All complaints resolved within one month of receipt
The investor grievance report underscores Indus Infra Trust's commitment to maintaining high standards of investor service and regulatory compliance, with KFin Technologies Limited serving as the Registrar & Transfer Agent for complaint processing and resolution.
Will Indus Infra Trust's exceptional complaint resolution performance influence SEBI to establish new industry benchmarks for InvIT investor service standards?
How might the trust's zero-backlog achievement impact investor confidence and potentially attract new institutional investments in the upcoming quarters?
Could this exemplary grievance handling model be replicated across other infrastructure investment trusts to improve sector-wide investor relations?

































