ServiceNow demand resilient amid uncertainty: analyst

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Radhika SScanX News Team
Key Highlights

ServiceNow Inc shares rose about 2% on Wednesday, outperforming the market as BNP Paribas analyst Stefan Slowinski highlighted resilient demand and AI monetization potential. The company is on track for over $30 billion in subscription revenue by fiscal 2030, supported by new product growth and strategic acquisitions. Technical indicators show the stock holding above key moving averages despite a longer-term downtrend.

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ServiceNow Inc shares traded higher on Wednesday, outperforming the broader market as investors focused on resilient demand and artificial intelligence monetization potential. The stock gained about 2% while the Nasdaq Composite fell 1.3% and the S&P 500 declined 0.9%. This relative strength highlights investor confidence in the company's ability to navigate macroeconomic headwinds, even as the Technology Select Sector SPDR Fund (XLK) traded lower.

BNP Paribas analyst Stefan Slowinski said ServiceNow remains on a path toward more than $30 billion in subscription revenue by fiscal 2030. This target is supported by resilient demand, AI monetization, and growth across newer product areas. Slowinski noted that the company has not seen major macro-related demand pressure beyond on-premise deal slippage flagged in the first quarter in the Middle East. He added that at least one delayed deal closed early in the second quarter, and the company expects all delayed deals to close this year.

Technical Levels and Trend Analysis

ServiceNow's gains appear driven by technical resilience, with the stock holding above several key moving averages. Shares remain above the 20-day simple moving average of $107.08, the 50-day SMA of $99.42, and the 100-day SMA of $106.40. However, the longer-term picture remains mixed, as the stock trades 22.2% below its 200-day SMA of $139.52. A "death cross" that formed in August 2025 continues to act as a technical overhang.

Momentum indicators suggest consolidation rather than a breakout. The relative strength index sits at 50.06, a neutral reading. The next resistance level sits near $111, while support around $98 remains critical.

Metric Value
200-day SMA $139.52
100-day SMA $106.40
20-day SMA $107.08
50-day SMA $99.42
Key Resistance $111.00
Key Support $98.00

AI Products Support Long-Term Targets

The 2026 Financial Analyst Day targets call for subscription revenue of more than $30 billion in the base case and about $32 billion in the bull case by fiscal 2030. This outlook assumes slower growth in mature businesses such as core ITSM and ITOM, offset by faster growth in AI Control Tower/Data Analytics, Security & Risk, and CRM/front office. ServiceNow sees each of those newer areas potentially growing at compound annual growth rates of more than 25%.

Slowinski said customers are moving from broad AI experimentation toward tools that help monitor usage and manage risk. ServiceNow's new Foundation, Advanced, and Prime packaging now includes AI at every level. The company expects a 20% to 30% price uplift on base seat pricing when customers adopt AI features. ServiceNow remains confident it can monetize AI while keeping gross margins above 80% through fiscal 2030.

M&A will support results, with Armis contributing 125 basis points and Moveworks adding 100 basis points to both subscription revenue growth and cRPO growth in the second quarter and fiscal 2026. Wall Street maintains a Buy consensus rating on the stock, with an average price forecast of $139 based on 50 analyst ratings.

What specific metrics will indicate whether ServiceNow is successfully achieving the projected 20% to 30% price uplift from AI adoption?

How will the integration of Armis and Moveworks impact ServiceNow's operating expenses and free cash flow margins in fiscal 2026?

What catalysts are required for the stock to reclaim its 200-day SMA and reverse the technical 'death cross' formed in August 2025?

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