eClerx Services , a leading global provider of critical business operations services, has reported strong financial results for the first quarter of fiscal year 2026, demonstrating resilience and growth amid a challenging macroeconomic environment.

Financial Highlights

• Operating revenue reached USD 109.20 million, up 4.2% sequentially and 17.1% year-over-year (YoY)
• In INR terms, operating revenue stood at INR 9,346.00 million, growing 4% sequentially and 19.5% YoY
• EBITDA at INR 2,346.00 million with a margin of 24.8%, up 25.3% YoY
• Profit After Tax (PAT) of INR 1,417.00 million, representing a 27% YoY increase
• Earnings Per Share (EPS) of INR 30.16, up 30.39% YoY

Operational Highlights

• Secured deal wins worth USD 32.00 million in Q1
• Opened new operations in Lima, Peru during the quarter
• Cairo operations set to go live in Q2
• Strong growth across all verticals except Fashion and Luxury segment
• Analytics and Automation services grew 6% over the previous quarter

Segment Performance

eClerx reported broad-based growth across most of its verticals:

• BFSI (Banking, Financial Services, and Insurance): Strong performance driven by high market volatility and increased demand for KYC and client onboarding services
• Communication, Media, and Telecom: Good traction in new logo wins and cross-selling of CX and omnichannel services
• Hi-Tech and M&D (Manufacturing and Distribution): Strong growth and positive outlook
• Emerging Businesses: Continued growth momentum

The Fashion and Luxury segment remained weak, primarily due to underperformance in the U.S. market, weakness in China, and appreciation of the euro.

Technology and Innovation

eClerx continues to invest in cutting-edge technologies and upskilling its workforce:

• Successfully upskilled 8,000 employees (40% of workforce) in Gen AI training
• Leveraging AI across service offerings, including compliance, KYC, and quality audit functions
• Introduced GitHub Copilot training for the technology team, aiming for a 25% productivity gain

Management Commentary

Kapil Jain, Managing Director and Group CEO of eClerx Services, commented on the results: "We are pleased with our performance this quarter, which demonstrates the strength of our diversified portfolio and our ability to adapt to changing market conditions. Our focus on delivering value through technology-enabled solutions and domain expertise continues to resonate with clients across sectors."

He added, "While we remain cautiously optimistic about the demand environment, we are committed to maintaining our EBITDA margin guidance of 24-28% for the year."

Outlook

eClerx management expressed cautious optimism about the demand environment, citing continued focus on cost control and operational efficiencies among clients. The company's strategy of cross-selling and upselling services, coupled with its strong presence in high-growth areas such as Analytics and Automation, positions it well for sustained growth.

The company's robust deal pipeline, expansion into new geographies, and continued investment in emerging technologies like Gen AI and Agentic AI are expected to drive future growth and maintain its competitive edge in the market.

About eClerx Services Limited

eClerx Services Limited is a leading provider of critical business operations services to over 500 global Fortune 2000 clients, including many of the world's leading financial services firms, communications companies, retail, fashion and consumer brands, media and entertainment, manufacturing and travel and leisure companies.

Note: All financial figures are in Indian Rupees (INR) unless otherwise stated.

eClerx Services Limited , a leading provider of business process management and data analytics services, has announced strong financial results for the first quarter of fiscal year 2026, demonstrating significant growth across key metrics.

Financial Highlights

• Operating revenue for Q1 FY26 reached INR 934.60 crore, marking a substantial 19.5% year-over-year increase from INR 781.90 crore in the same quarter last year.
• In USD terms, operating revenue grew by 17.1% to $109.20 million, compared to $93.30 million in the previous year.
• Total revenue, including other income, stood at INR 945.10 crore, representing a 17.7% year-over-year growth.
• EBIT (Earnings Before Interest and Taxes) for the quarter surged by 27.1% year-over-year to INR 197.70 crore.
• Profit after tax witnessed a robust increase of 26.9%, reaching INR 141.70 crore compared to INR 111.60 crore in the previous year.
• Basic Earnings Per Share (EPS) for Q1 FY26 improved to INR 30.20, up from INR 23.10 in the same quarter last year.

Operational Performance

The company's strong financial results were underpinned by solid operational performance:

• Total delivery headcount as of June 2025 stood at 20,261, reflecting a significant 15% year-over-year increase.
• Offshore voluntary attrition rate improved to 17.6%, down from 24.3% in the previous quarter.
• The company maintained a healthy staff utilization rate of 72.8% for delivery personnel.

Corporate Updates

During its board meeting held on July 24, 2025, eClerx Services made several key announcements:

1. Annual General Meeting: The 25th Annual General Meeting (AGM) of the company is scheduled for September 10, 2025, to be conducted through video conferencing.

2. Dividend Record Date: The company has set August 22, 2025, as the record date for determining shareholder eligibility for the final dividend for the financial year ended March 31, 2025, subject to approval at the AGM.

3. Appointment of Secretarial Auditor: The board approved the appointment of M/s. Mehta & Mehta, Company Secretaries, as the Secretarial Auditor for a term of five years, starting from FY 2025-26 to FY 2029-30, subject to shareholder approval at the upcoming AGM.

Industry-wise Performance

eClerx continues to maintain a diverse client base across various industries:

Management Commentary

While specific management quotes were not provided, the strong financial performance reflects eClerx's continued focus on delivering value to its clients through intelligent operations and data-driven insights.

eClerx Services Limited remains well-positioned in the market, leveraging its expertise in managing complex data-driven processes for Fortune 2000 enterprises across financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology sectors.

As the company continues to expand its global footprint and enhance its service offerings, investors and stakeholders can look forward to the upcoming AGM for further insights into eClerx's strategic direction and future growth prospects.