Niva Bupa files Business Responsibility and Sustainability Report for FY26
Niva Bupa Health Insurance Company filed its Business Responsibility and Sustainability Report for FY26, detailing its ESG framework and performance. The company reported 10,191 employees, a turnover rate of 31.6%, and total emissions of 2,501.71 metric tonnes CO2e. CSR initiatives benefitted 66,535 persons.
*this image is generated using AI for illustrative purposes only.
Niva Bupa Health Insurance Company filed its Business Responsibility and Sustainability Report (BRSR) for the financial year 2025-26. The report outlines the company's approach to responsible business conduct, emphasizing governance, customer-centricity, and environmental sustainability. As a health insurer, the company focuses on creating long-term value through ethical practices and stakeholder engagement.
Governance and Oversight
The Board of Directors serves as the highest authority for oversight, with sustainability matters managed by the Corporate Social Responsibility, ESG and Climate Change Committee. The report is prepared on a standalone basis and conforms to the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015. Nangia & Co. LLP provided BRSR Core assurance for the report.
Financial and Operational Metrics
The company reported a paid-up capital of ₹1,84,746 lakhs for the financial year 2025-26. Operations span 210 offices across 27 states and 8 union territories. The company does not export its products or services. Bupa Singapore Holdings Pte Ltd is identified as the holding company with a 55.36% share.
| Parameter | FY 2025-26 |
|---|---|
| Paid-up Capital (₹ Lakhs) | 1,84,746 |
| Total Offices | 210 |
| Total Employees | 10,191 |
| Turnover (₹ Lakhs) | 8,58,592 |
| Net Worth (₹ Lakhs) | 3,21,897 |
Employee Statistics and Diversity
The workforce comprised 10,191 permanent employees, with women representing 24.53% of the total staff. The company employed 63 differently abled individuals. Women held 18.18% of the Board of Directors positions and 25% of Key Managerial Personnel roles. The turnover rate for permanent employees was 31.6% in FY 2025-26, a decrease from 46.5% in the previous year.
Environmental Performance
The company reported total energy consumption of 11,402.47 GJ from non-renewable sources. Total Scope 1 and Scope 2 emissions were 2,501.71 metric tonnes of CO2 equivalent. Water withdrawal totaled 1,08,842.67 kiloliters, entirely from third-party sources. The company recycled 0.218 metric tonnes of e-waste during the year.
| Environmental Metric | FY 2025-26 |
|---|---|
| Total Energy Consumed (GJ) | 11,402.47 |
| Total Scope 1 & 2 Emissions (MT CO2e) | 2,501.71 |
| Water Withdrawal (Kiloliters) | 1,08,842.67 |
| Total Waste Generated (MT) | 0.218 |
Stakeholder Grievances and CSR
The company received 6,399 customer complaints, with 44 pending resolution at the end of the year. It reported 31 whistleblower complaints and 54 anti-fraud complaints. Under the Sexual Harassment of Women at Workplace Act, 22 complaints were filed. Corporate Social Responsibility initiatives, including the 'Health for All' project, benefitted 66,535 persons.
Historical Stock Returns for Niva Bupa Health Insurance Company
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -0.76% | +0.37% | +2.09% | +9.48% | -4.21% | +16.27% |
How will Niva Bupa leverage the reduction in employee turnover to improve operational efficiency and customer retention in the coming years?
What specific strategies will the company implement to reduce its reliance on non-renewable energy sources and lower Scope 1 and 2 emissions?
Does the high volume of pending customer complaints indicate a need for process overhauls in claims management or grievance redressal?
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