Niva Bupa Health Insurance Company filed its Business Responsibility and Sustainability Report (BRSR) for the financial year 2025-26, reporting a turnover of ₹8,58,592 lakhs and a net worth of ₹3,21,897 lakhs. The report outlines the company's approach to responsible business conduct, emphasizing governance, customer-centricity, and environmental sustainability. As a health insurer, the company focuses on creating long-term value through ethical practices and stakeholder engagement. The report is prepared on a standalone basis and conforms to the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015. Nangia & Co. LLP provided BRSR Core assurance for the report.

Governance and Oversight

The Board of Directors serves as the highest authority for oversight, with sustainability matters managed by the Corporate Social Responsibility, ESG and Climate Change Committee. Bupa Singapore Holdings Pte Ltd is identified as the holding company with a 55.36% share. The company's operations span 210 offices across 27 states and 8 union territories, and it does not export its products or services.

Financial and Operational Metrics

The company reported a paid-up capital of ₹1,84,746 lakhs for the financial year 2025-26. The workforce comprised 10,191 permanent employees, with women representing 24.53% of the total staff. The company employed 63 differently abled individuals. Women held 18.18% of the Board of Directors positions and 25% of Key Managerial Personnel roles.

Employee Statistics and Diversity

The turnover rate for permanent employees was 31.6% in FY 2025-26, a decrease from 46.5% in the previous year. The organization achieved a Trust Index score of 84 and a 5/5 Culture Audit rating, improving from 3/5 two years ago. These results contributed to Niva Bupa being recognized as a Great Place to Work® Certified organization.

Environmental Performance

The company reported total energy consumption of 11,402.47 GJ from non-renewable sources. Total Scope 1 and Scope 2 emissions were 2,501.71 metric tonnes of CO2 equivalent. Water withdrawal totaled 1,08,842.67 kiloliters, entirely from third-party sources. The company recycled 0.218 metric tonnes of e-waste during the year.

Stakeholder Grievances and CSR

The company received 6,399 customer complaints, with 44 pending resolution at the end of the year. It reported 31 whistleblower complaints and 54 anti-fraud complaints. Under the Sexual Harassment of Women at Workplace Act, 22 complaints were filed. Corporate Social Responsibility initiatives, including the 'Health for All' project, benefitted 66,535 persons.

Niva Bupa Health Insurance Company has received a refund of ₹22.12 crores from the Office of the Deputy Commissioner of State Tax, Mumbai, resolving a tax dispute related to input tax credit claims. The refund sanction order was issued on July 14, 2026, at 16:58 hours, bringing a favorable conclusion to the proceedings concerning the period from July 2017 to September 2022.

The disclosure was made to the exchanges under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The company had previously informed investors about the material tax litigation in its prospectus and provided an update on February 05, 2025, regarding the pending litigation with the Directorate General of GST Intelligence, Mumbai Zonal Unit.

Details of the Refund Order

The communication received by the company confirmed that the matter has been resolved in its favor. The refund pertains to the disallowance of input tax credit that was contested by the tax authorities. The company stated that it expects to receive the funds in due course.

Regulatory Disclosures

The filing included the necessary details as required under Regulation 30 of the SEBI Listing Regulations read with the Master Circular dated January 30, 2026. Additionally, the company provided the disclosure under Regulation 30(13) in Form A, detailing the communication from the regulatory authority. Aparna Sharma, Company Secretary and Compliance Officer, confirmed that the information provided is true, correct, and complete to the best of the company's knowledge.