Newgen Software announced on Aug. 10, 2026, that it has been recognized as a 'Notable Vendor' in Forrester's The Digital Process Automation Software Landscape, Q3 2026. Authored by Vice President and Principal Analyst Craig Le Clair, the report evaluates 39 vendors in the digital process automation (DPA) market. This recognition signals Newgen's competitive positioning amid an industry shift toward end-to-end automation driven by AI-based optimism.

The report defines DPA as platforms that develop process applications using advanced programming principles, including modeling, orchestration, dynamic case management, and AI-led support. Forrester notes that 54% of automation decision-makers believe their organizations need to focus more on end-to-end automation rather than isolated workflow or task automation. Agentic execution is identified as the market's main trend, characterized by AI agents that build work patterns based on context and evolving conditions to augment fixed workflows.

For prospects evaluating DPA vendors, the report positions Newgen with a geographic focus spanning North America, EMEA, and APAC. Its industry focus includes financial services and insurance, government and public sector, and healthcare. Newgen targets these sectors due to high regulatory scrutiny and long-running case management needs. The company offers all three primary deployment models tracked in the report: hosted/private SaaS, multitenant SaaS, and on-premises, providing flexibility for regulated industries.

Beyond core use cases such as business workflow and incident case management, Forrester asked vendors to name up to three extended use cases for strategic focus. Newgen selected AI agent industry outcomes, customer self-service, and document automation. Runki Goswami, CMO at Newgen Software, stated that AI is redefining the enterprise by shifting focus from automating individual tasks to orchestrating intelligence across the business. She emphasized that unified platforms connecting processes, content, communications, and AI are becoming central to enterprise transformation.

Market Dynamics and Disruption

Forrester flags adaptive process orchestration (APO) as DPA's "top disruptor." APO targets traditional orchestration logic by using visual process design authored as plain-language agent instructions rather than conventional workflows. The report expects feature overlap between DPA and APO to increase as both markets evolve. This trend requires prospects to factor long-term platform decisions into their evaluations, not just immediate requirements. The convergence suggests that the distinction between rigid workflow automation and flexible, AI-driven orchestration will continue to blur.

The recognition underscores Newgen's alignment with the market's move toward integrated digital process automation. As businesses navigate growing complexity, the ability to unify workflows, information, and AI into a single intelligent operating model is viewed as a defining competitive advantage. Newgen remains committed to helping customers accelerate innovation through its NewgenONE Platform, which unifies content, processes, and communications into an orchestration layer with embedded intelligence, trust, governance, and control.

Newgen Software Technologies officials will participate in the Avendus Spark INDX-Asia Edition 2026 investor conference, engaging with global investors and analysts through one-on-one and group meetings. The events are scheduled for August 12 and August 14, 2026, across Hong Kong and Singapore. This outreach aims to provide updates on the company’s business strategy and financial performance to the investment community.

The disclosure was made pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The company notified both BSE Limited and the National Stock Exchange of India Limited of its participation plans. The meetings are designed to facilitate direct interaction between Newgen Software Technologies management and market participants.

The company noted that the schedule is subject to change due to exigencies on the part of institutions or the company itself. No specific topics or presentations were detailed in the filing beyond the general intent to interact with investors and analysts. The announcement was signed by Aman Mourya, Company Secretary & Head-Legal, on August 4, 2026.