ICICI Lombard General Insurance Company Limited disclosed video links for its Digital Day Meet 2026 presentation to stock exchanges on September 29, 2026. The company provided access to two specific video files intended for use during the investor meet.

Disclosure details

The company filed this disclosure under Regulation 30 read with Schedule III and Regulation 46(2) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. This submission follows an earlier intimation dated the same day regarding the presentation materials.

The disclosure includes links to a risk video and a claim video hosted on the company's official website. ICICI Lombard stated that no unpublished price sensitive information would be shared during the meeting.

Regulatory compliance

The filing was addressed to the Listing Departments of both BSE Limited and National Stock Exchange of India Limited. The document was signed by Vikas Mehra, Company Secretary, confirming the digital signature date as September 29, 2026.

The company confirmed that the disclosure will be available on its website at www.icicilombard.com . Stakeholders were requested to take the information on record.

ICICI Lombard General Insurance has outlined a strategic roadmap to sustain a Return on Equity (RoE) between 17% and 20% by FY29, driven by a digital-centric operating model. The insurer aims to deepen its competitive moat by leveraging AI across the value chain to improve underwriting discipline and customer retention.

The company disclosed these targets in an investor presentation for its Digital Day Meet on September 29, 2026. ICICI Lombard highlighted that while India's general insurance market offers significant headroom for growth due to low penetration, structural reforms and digital adoption are key accelerators. The insurer currently holds an 8.5% market share in the general insurance sector as of 2026.

Digital Scale Transforms Operating Capacity

ICICI Lombard emphasized that in-house technology capabilities have significantly scaled its operational efficiency. Between FY22 and FY26, the volume of quotes processed per hour surged from approximately 44,000 to 680,000, while policy issuances rose from 10,800 to 16,900. This expansion was achieved alongside a 1.5x improvement in change velocity and a 7% reduction in costs compared to the FY24 baseline.

The insurer's digital flywheel integrates distribution, product design, risk management, claims, servicing, and retention. Key metrics from this transformation include:

• Claims Settlement: Turnaround time reduced to 3.3 days from 6.0 days earlier.
• Servicing Mix: Digital interactions increased to 71% in Q1FY27, up from 20% in FY23.
• Cost Efficiency: Cost per service transaction lowered by 89% in FY26.

Underwriting Discipline Drives Profit Share

A consistent focus on risk management has allowed ICICI Lombard to outperform industry averages. The Combined Operating Ratio (COR) remained below 104% for most of the last decade, contrasting sharply with industry levels that frequently exceeded 110%. In FY26, the company's COR stood at 103.4%, while the industry average was 117.8%.

This discipline has translated into superior profitability. ICICI Lombard captured a 29.1% share of the industry's total profit in 2026, up from 18.9% in 2024. The company also maintained a significant advantage in motor loss ratios, performing 19 percentage points better than the industry average consistently since FY25.

Strategic Targets for FY29

Looking ahead, ICICI Lombard has set specific quantitative goals to compound its advantages by FY29. The strategy focuses on expanding digital sourcing, enhancing product innovation, and improving customer retention through AI-led interventions.

What the Numbers Show

The divergence between ICICI Lombard's profit share and its market share highlights the efficacy of its selective underwriting. While its market share hovered around 8.5-8.7% from 2024 to 2026, its profit share nearly doubled from 18.9% to 29.1% in the same period. This indicates that the insurer is not merely growing premiums but is capturing disproportionate value from profitable segments, likely driven by its superior COR and lower claims settlement times.