HP Inc. partners with OpenAI to deploy Frontier platform across global operations
HP Inc. announced a strategic partnership with OpenAI on June 28, 2026, to integrate the Frontier platform into its global operations to enhance customer-facing experiences and accelerate internal transformation. Following an exploratory period beginning in February 2026, HP plans to deploy AI-driven solutions across customer and partner channels, leveraging its Workforce Experience Platform (WXP). The collaboration focuses on co-developing enterprise use cases with a strong emphasis on data integration, governance, and security.

*this image is generated using AI for illustrative purposes only.
HP Inc. announced a strategic partnership with OpenAI on June 28, 2026, to integrate the Frontier platform into its global operations. The collaboration aims to enhance customer-facing experiences and accelerate internal transformation by deploying AI-driven solutions across HP’s business. This initiative supports HP’s growth strategies and its vision for the Future of Work, leveraging the Frontier platform to build consistent experiences across store, partner, chat, and voice channels for faster resolutions.
The partnership follows an exploratory period that began in February 2026, during which HP evaluated Frontier’s technical capabilities, use cases, and strategic alignment. HP assessed pilots of agentic capabilities, platform components, security, and enterprise integration before determining that OpenAI offers best-in-class models. The two companies plan to co-develop future use cases that meet HP’s enterprise standards, with a focus on data integration, governance, and security.
HP will deploy AI-driven solutions across several key areas, including customer- and partner-facing solutions, customer telemetry insights enabled by HP’s Workforce Experience Platform (WXP), employee productivity tools, and software development. The WXP solution, recognized as a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Management Tools, provides a centralized management layer for device fleets and AI experiences.
Key Deployment Areas
| Area | Description |
|---|---|
| Customer Solutions | Faster resolutions across store, partner, chat, and voice channels. |
| Telemetry Insights | Enabled by HP Workforce Experience Platform (WXP). |
| Employee Productivity | Tools to enhance internal operations. |
| Software Development | AI-driven solutions for development processes. |
Prakash Arunkundrum, chief strategy and transformation officer at HP Inc., stated that the partnership reflects the ambition of HP’s AI strategy to deliver real-world outcomes at scale. He emphasized that the Frontier platform will help build consistent experiences across various channels, enabling faster workflows and resolutions. Denise Dresser, chief revenue officer at OpenAI, highlighted HP’s role in demonstrating enterprise transformation by integrating AI as an operating layer connected to existing workflows.
Looking ahead, HP is innovating a suite of agentic AI Devices designed to integrate seamlessly into workflows, with hardware optimized for 24x7 AI workloads. The company aims to bring AI to the edge, where work happens, by combining PCs, workstations, printers, and collaboration solutions managed through WXP. This approach is intended to help CIOs and IT managers secure and manage their organizations’ AI futures effectively.
How will the integration of OpenAI's Frontier platform impact HP's operating margins and R&D expenses over the next fiscal year?
What specific data privacy and governance frameworks will HP implement to secure enterprise telemetry insights processed by third-party AI models?
Will the co-developed agentic AI devices require new proprietary hardware chips, or will they rely on existing silicon partnerships?

























