Amazon Clashes with Perplexity AI Over Automated Shopping Agent
Amazon has issued a cease-and-desist letter to AI startup Perplexity over its AI browser agent, Comet. The e-commerce giant accuses Perplexity of computer fraud for unauthorized AI-driven purchases on its platform. Perplexity initially complied with Amazon's request to stop deploying AI agents but later resumed with a new version of Comet. Amazon attempted to block the bots, leading Perplexity to release an updated version to bypass security measures. The dispute highlights growing tensions in e-commerce regarding AI shopping assistants, raising questions about automated shopping tools, threats to established business models, and the balance between innovation and platform control.

*this image is generated using AI for illustrative purposes only.
Amazon Takes Legal Action Against AI Shopping Agent
Amazon, the e-commerce giant, has escalated its conflict with AI startup Perplexity by issuing a cease-and-desist letter. The dispute centers around Perplexity's AI browser agent, Comet, which Amazon claims is making unauthorized purchases on its platform.
Key Points of Contention
| Issue | Amazon's Stance | Perplexity's Response |
|---|---|---|
| Legal Accusation | Computer fraud for undisclosed AI shopping | Calls Amazon's actions "bullying tactics" |
| Terms of Service | Violation of Amazon's platform rules | Argues for user choice in shopping agents |
| User Experience | Claims AI agent degrades shopping experience | Defends tool as a user preference |
| Privacy Concerns | Raises issues about potential vulnerabilities | Not directly addressed in the response |
Timeline of Events
- Amazon initially requests Perplexity to stop deploying AI agents
- Perplexity initially complies with Amazon's request
- Perplexity later resumes practice with new Comet browser agent
- Amazon attempts to block the bots
- In response, Perplexity releases a new version to bypass security measures
Amazon's Perspective
Amazon CEO Andy Jassy has expressed concerns about the current state of AI shopping agents, stating they provide a poor customer experience. However, he indicated that Amazon is open to potential partnerships in this area, suggesting a nuanced approach to the technology's future integration.
Broader Implications
This dispute highlights growing tensions in the e-commerce sector regarding the role of AI agents. It raises questions about:
- The boundaries of automated shopping tools
- Potential threats to established business models, particularly in advertising
- The balance between innovation and platform control
As AI continues to evolve, this confrontation between Amazon and Perplexity AI may set precedents for how e-commerce platforms interact with AI-powered shopping assistants in the future.



























