One 97 Communications Limited ( One 97 Communications ) has disclosed its Business Responsibility and Sustainability Report (BRSR) for FY26, expanding its reporting scope to include wholly owned subsidiary Paytm Payments Services Limited (PPSL). This change follows the transfer of offline merchant payments business from the holding company to PPSL effective November 30, 2025.

The expanded boundary aims to provide a comprehensive view of the company’s core payments business, including digital solutions like Soundbox and POS machines. Data for FY25 is presented on a standalone basis for One 97, making year-on-year comparisons with FY26 data non-comparable due to the change in reporting scope.

Operational Scale

The company serves over 7.55 crore transacting users and has grown its merchant network to 4.90 crore as of March 2026. Operations span 28 states and 8 union territories in India, with international revenue generated from 13 countries.

Employee Metrics

As of March 31, 2026, the entity employed 10,587 permanent employees, comprising 90.16% males and 9.84% females. The turnover rate for permanent employees decreased significantly to 49.67% in FY26 from 97.47% in FY25. The report attributes this reduction to new field sales employees being onboarded under a different entity.

Environmental Impact

Total energy consumption rose to 10,059.71 GJ in FY26 from 9,191.38 GJ in FY25, driven by increased electricity usage. Water withdrawal increased to 53,028.21 kilolitres, primarily from groundwater and packaged drinking water. The company recycled 383.56 MT of e-waste through authorized recyclers during the fiscal year.

Regulatory Disclosures

The report details several regulatory penalties, including a GST penalty of ₹59.69 lakh challenged before the GST Appellate Tribunal. Additionally, the company paid settlement amounts to SEBI totaling ₹1.11 crore each for One 97 and CEO Vijay Shekhar Sharma regarding ESOP grants.

What the Numbers Show

The sharp decline in employee turnover from 97.47% to 49.67% is structural rather than operational. The report explicitly states that new field sales hires were moved to a different entity, meaning the retained workforce at One 97 is likely more stable, while attrition metrics are no longer fully representative of the total field sales force.

Resilient Asset Management B.V. has reduced its stake in One 97 Communications by selling 19,210,110 equity shares in the open market on August 18, 2026. The disposal, which represents a 3.00% drop in voting rights, brings the entity’s direct holding down from 10.2% to 7.2%.

The transaction was disclosed under Regulation 29(2) of the SEBI (Substantial Acquisition of Shares and Takeovers) Regulations, 2011, on August 19, 2026. The filing indicates that the sale resulted in a change in shareholding of more than 2% of the total equity share capital.

Shareholding Structure Post-Transaction

Following the disposal, Resilient Asset Management B.V.’s holding stands at 46,124,991 shares. Vijay Shekhar Sharma and his immediate relative, Mridula Sharma, maintained their existing stakes during this period. Mr. Sharma holds 57,845,053 shares (9.02%), while Mrs. Sharma holds 700,000 shares (0.11%).

The combined holding of the Persons Acting in Concert (PAC) group decreased from 19.33% to 16.33% of the total voting capital. In terms of diluted share/voting capital, the group’s interest fell from 18.98% to 15.98%.

Key Details of the Disclosure

• Mode of Sale: Open market
• Date of Transaction: August 18, 2026
• Regulatory Reference: Regulation 29(2), SEBI (SAST) Regulations, 2011
• Total Equity Share Capital: 64,11,33,110 shares (Face value ₹1)
• Total Diluted Share Capital: 65,28,21,825 shares

The disclosure notes that Mr. Vijay Shekhar Sharma is a director of Resilient Asset Management B.V. Mrs. Mridula Sharma was included in the PAC group out of abundant caution due to her relationship with Mr. Sharma and her 0.11% shareholding.