PagerDuty, Inc. has appointed Alex Shootman to its Board of Directors, effective July 14, 2026, to strengthen corporate governance as the company advances its AI-first operations management platform. The appointment comes as the company focuses on automating and orchestrating the incident management lifecycle at scale. Shootman succeeds Elena Gomez, who resigned from the Board to concentrate on her responsibilities as President and Chief Financial Officer at Toast.

John DiLullo, CEO at PagerDuty, highlighted that Shootman's expertise in building and scaling enterprise SaaS businesses is directly relevant to the company's push into the enterprise market. DiLullo also acknowledged Gomez's nearly eight years of service, noting her contributions in shaping PagerDuty from an early-stage pioneer into a leading public enterprise.

Board Changes and Expertise

The leadership transition aims to bolster operational oversight during a phase of aggressive growth. Shootman currently serves as the Chief Executive Officer and a member of the Board of Directors of Alkami Technology, Inc. His career includes leading Workfront through its acquisition by Adobe for $1.5 billion in 2020 and guiding Eloqua through its IPO and subsequent $900 million sale to Oracle.

Shootman stated that PagerDuty's position in modern enterprise resilience and its momentum with the platform present a significant opportunity for global growth. He emphasized the importance of real-time availability and automation in mission-critical corporate operations.

Strategic Context

PagerDuty operates the PagerDuty Operations Cloud, an AI-powered platform designed to detect, diagnose, and remediate issues. The platform acts as a central control plane for the modern enterprise, integrating with over 750 systems. The company is trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500 to deliver resilient, autonomous operations.

PagerDuty, Inc. has appointed Arnaud Lagarde as vice president of EMEA to lead its next phase of growth in the region. Lagarde will focus on bringing the entire incident management lifecycle to customers across EMEA to address their digital challenges. The appointment aims to strengthen PagerDuty's presence and accelerate growth in the EMEA market.

Leadership and Experience

Lagarde brings over 20 years of experience spanning companies like Automation Anywhere, CA Technologies, and BMC. He has worked closely with founders, investors, and executive teams to establish product-market fit, develop enterprise go-to-market strategies, and build high-performing revenue organizations. His expertise includes AI-driven companies and building regional teams.

Strategic Focus

"PagerDuty has a massive opportunity across EMEA at a critical turning point for AI-first digital operations," said Arnaud Lagarde. He plans to leverage his experience in industrializing AI at scale to unlock operational efficiency for regional customers. His priorities include empowering teams and ecosystem partners to drive measurable business outcomes.

Company Background

PagerDuty, Inc. (NYSE: PD) is a global leader in AI-first digital operations. Its platform automatically detects, diagnoses, and remediates issues, acting as a central control plane for modern enterprises. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for scaling resilient, autonomous operations.