Novus Loyalty Secures ₹88 Crore Digital Rewards Contract with Central Bank of India
Novus Loyalty Limited has officially secured a significant ₹88.00 crore contract with Central Bank of India for comprehensive digital rewards services across multiple banking channels including debit cards, UPI, and mobile banking. The three-year Service Level Agreement, awarded through GeM RFP Bid No. GEM/2025/B/6413323, involves end-to-end deployment and management of loyalty programs with an initial purchase order of ₹7.32 crore already in place.

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Novus Loyalty Limited has secured a substantial contract worth ₹88.00 crore with Central Bank of India for digital rewards services, marking a significant business achievement for the loyalty solutions provider. The company officially disclosed this development through a regulatory filing under SEBI regulations, confirming the execution of a Service Level Agreement (SLA) on April 16, 2026.
Contract Details and Scope
The comprehensive digital rewards deal was awarded through GeM RFP Bid No. GEM/2025/B/6413323 for "Providing Loyalty Rewards Program for various Digital Channels including Debit Card, UPI, Internet Banking, Mobile Banking etc." The engagement involves end-to-end deployment, management and migration of loyalty and rewards programs across the bank's digital ecosystem.
| Parameter: | Details |
|---|---|
| Contract Value: | ₹88.00 crore |
| Client: | Central Bank of India |
| Contract Duration: | 3 years |
| Initial Purchase Order: | ₹7.32 crore |
| Service Type: | Digital Rewards Solutions |
| Bid Reference: | GeM/2025/B/6413323 |
Strategic Significance for Banking Sector
This partnership with Central Bank of India demonstrates Novus Loyalty's ability to secure major contracts with established financial institutions. The deal represents what the company describes as a "significant strategic win" in the BFSI segment, positioning it to strengthen its presence in the digital payments and banking ecosystem.
The contract encompasses migration of current loyalty programs, platform deployment, program management, and ongoing support services across multiple digital channels. This comprehensive approach highlights the increasing adoption of digital rewards platforms by banks seeking to enhance customer engagement and retention strategies.
Regulatory Compliance and Transparency
Novus Loyalty's disclosure was made pursuant to Regulation 30 of SEBI (LODR) Regulations, 2015, demonstrating the company's commitment to regulatory compliance and transparency. The company confirmed that the contract does not involve any related party transactions and that promoters have no interest in the awarding entity.
The contract value of approximately ₹88.00 crore over the three-year tenure is subject to program scale and utilization, with an initial purchase order valued at ₹7.32 crore already in place. This structured approach provides visibility into the contract's implementation timeline and revenue recognition pattern.
How might this contract success influence Novus Loyalty's ability to secure similar deals with other public sector banks in India?
What impact could the scalable nature of this contract have on Novus Loyalty's revenue trajectory if Central Bank of India's digital adoption accelerates?
Will this partnership position Novus Loyalty to expand into adjacent fintech services beyond loyalty programs?



























