NewtekOne, Inc. (NASDAQ: NEWT) expanded its client service infrastructure by integrating Glia Voice, creating a unified environment for voice, chat, video, and secure digital collaboration. The financial holding company, which provides banking, lending, and payment solutions to independent business owners, stated the move strengthens its 24/7/365 support model with advanced artificial intelligence capabilities.

The integration builds on NewtekOne’s existing use of Glia for proactive client engagement via chat, live on-camera interaction, and secure CoBrowsing. By bringing telephone interactions onto the same platform, the company aims to provide a seamless experience across all communication channels.

Platform Capabilities

The expanded platform serves as a foundation for deploying additional AI features designed to assist human representatives rather than replace them. Key capabilities include:

• Real-time agent coaching and guidance during live interactions.
• Client sentiment and interaction intelligence to identify recurring needs.
• Contextual cues based on prior client activity.
• Agentic AI agents capable of handling routine requests while transferring complex matters to specialists with context intact.

Barry Sloane, Chairman, President and Chief Executive Officer of NewtekOne, emphasized that the technology is intended to complement human service. He noted that representatives will have access to useful information at the exact moment of communication, including understanding prior interactions and recognizing client sentiment.

What the Numbers Show

While no financial metrics were disclosed in this operational update, the strategic shift highlights a dependency on technology vendors like Glia to maintain service quality at scale. The company’s focus on "agentic AI" capable of independent handling of requests suggests an effort to optimize operational efficiency within its high-touch service model.

Dan Michaeli, CEO and Co-Founder of Glia, described the partnership as empowering institutions to harness agentic AI while maintaining trust and safety. Glia’s Banking AI platform is trusted by more than 700 banks and credit unions.

NewtekOne expects the deployment to support continuous improvement across its client service organization through interaction intelligence used for training and quality review.

NewtekOne, Inc. (NASDAQ: NEWT) will report its second quarter 2026 financial results after the market closes on Thursday, August 6, 2026. The Boca Raton-based financial holding company will host a conference call at 4:30 pm ET to discuss the findings. Chief Executive Officer Barry Sloane and Chief Financial Officer Frank M. DeMaria will lead the discussion, providing investors with an update on the company’s business and financial solutions for independent business owners.

Event Details

The conference call is scheduled for Thursday, August 6, 2026, at 4:30 pm ET. Interested participants are encouraged to pre-register online to receive a dial-in number or to listen to the webcast. Registration opens immediately and remains available until 15 minutes prior to the start of the call. This pre-registration step is necessary to reserve a listening position on the call.

Concurrent with the release of the second quarter 2026 financial results, NewtekOne will post a corresponding earnings presentation in the ‘Event & Presentations’ section of the Investor Relations portion of its website. A replay of the call, along with the presentation, will be available on NewtekOne’s website shortly after the live event and will remain accessible for a period of one year.

Key Dates and Times

About NewtekOne, Inc.

NewtekOne, Inc., branded as "Your Business Solutions Company," is a financial holding company that provides a wide range of business and financial solutions under the Newtek brand to independent business owners. Since 1999, the company has offered cost-efficient products and services across all 50 states to help clients grow sales, control expenses, and reduce risk.

The company’s subsidiaries provide solutions including banking through Newtek Bank, N.A., business lending, SBA lending solutions, electronic payment processing, accounts receivable financing, inventory financing, insurance solutions, and payroll and benefits solutions. Additionally, NewtekOne offers technology solutions such as cloud computing, data backup, storage, retrieval, IT consulting, and web services through Intelligent Protection Management Corp. (IPM.com).