Jindal Stainless has been recognised with two honours at the People Matters Infini-T Awards 2026, winning the Gold Award in the HR Operations category and the Silver Award in Digital Adoption & Change Leadership. The awards highlight the company's efforts to transform its human resources function into a digitally enabled, scalable and employee-centric ecosystem across its operations.
The recognition reflects an organisation-wide transformation implemented across 17 entities, covering more than 12,700 employees (direct as well as indirect) across corporate offices and manufacturing facilities. Jindal Stainless complemented its technology rollout with a structured change management programme involving employee co-created workflows, certified change champions, pilot deployments and extensive engagement initiatives to drive organisation-wide adoption.
Operational Efficiency Gains
The transformation has delivered measurable outcomes across talent acquisition, employee experience and HR operations. Time-to-hire has significantly reduced, while the digital recruitment process enabled the company to process more than 11,000 candidates and optimise recruitment costs, resulting in cost savings in external consultant spend.
Employee satisfaction from HR process and tools increased from 45% to 87%, while employee Net Promoter Score (eNPS) rose to 64. These metrics indicate a significant shift in employee perception following the digital overhaul.
| Metric |
Before Transformation |
After Transformation |
Change |
| Employee Satisfaction: |
45% |
87% |
+42 percentage points |
| Employee NPS: |
Not Disclosed |
64 |
N/A |
| Helpdesk Tickets: |
Baseline |
Reduced by 91% |
-91% |
| Routine Query Resolution: |
Manual |
>95% via AI Assistant |
>95% automated |
AI and Automation Integration
The company enhanced HR service delivery through AI-powered automation and end-to-end digitisation of employee processes. A 24x7 AI-enabled HR assistant now resolves more than 95% of routine employee queries, while self-service workflows have enabled 100% employee-led leave and attendance management without manual HR intervention.
Integrated digital systems across HRMS, payroll, SAP, banking and enterprise platforms have streamlined employee lifecycle processes, reducing monthly HR helpdesk tickets by 91%. This efficiency gain has enabled the HR function to support the company's growing workforce without a corresponding increase in administrative headcount.
What the Numbers Show
The data reveals a strong correlation between automation and administrative load reduction. With the AI assistant resolving more than 95% of routine queries and self-service tools handling 100% of leave and attendance management, the 91% drop in helpdesk tickets suggests that nearly all manual HR interactions have been successfully migrated to digital channels. This allows the HR team to focus on strategic initiatives rather than transactional tasks, supporting scalability without linear headcount growth.
Speaking on the recognition, Chief Human Resources Officer Sushil Baveja said, "Digital transformation creates lasting value only when it improves everyday experiences for employees. Our focus has been on building HR systems that are simple, accessible and scalable while ensuring that people remain at the centre of every change. By combining technology, AI-enabled automation and strong change management, we have enhanced operational efficiency while delivering a more seamless employee experience."
About Jindal Stainless
India's leading stainless steel manufacturer, Jindal Stainless, had an annual turnover of ₹42,955 crore (USD 4.86 billion) in FY26 and an annual melt capacity of 4.2 million tonnes. It has 16 stainless steel manufacturing and processing facilities in India and abroad, including in Spain and Indonesia, and a worldwide network in 12 countries, as of March 2026.
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