ixigo files FY26 BRSR report, highlights cybersecurity and AI governance risks
- Turnover reached ₹12,075.07 million with ticketing revenue contributing 91.32%
- Cybersecurity and responsible AI use identified as key material risks
- Permanent employee turnover fell to 17.33% from 24.97% in FY25
- Total workforce stands at 865 employees with 30.52% female representation
- Two GST-related penalties totaling ₹32.47 lakh were appealed
*this image is generated using AI for illustrative purposes only.
Le Travenues Technology Limited has filed its Business Responsibility and Sustainability Report (BRSR) for FY26 with stock exchanges. The filing details the company’s sustainability metrics, risk management frameworks, and compliance status for the financial year ended March 31, 2026.
Key Operational Metrics
The company reported a turnover of ₹12,075.07 million and a net worth of ₹19,829.18 million for the period. Ticketing revenue accounted for 91.32% of the total turnover, while advertising revenue contributed 5.91%. Exports constituted a minimal 0.83% of the total turnover.
| Metric | Value |
|---|---|
| Turnover | ₹12,075.07 million |
| Net Worth | ₹19,829.18 million |
| Ticketing Revenue Share | 91.32% |
| Advertising Revenue Share | 5.91% |
Material Risks and Governance
The report identifies cybersecurity and data protection as a primary risk due to high dependency on digital infrastructure. The company cites the Digital Personal Data Protection (DPDP) Act, 2023 as a key regulatory factor. Mitigation strategies include ISO 27001:2022 certification, PCI DSS 4.0 compliance, and regular VAPT security audits.
Responsible use of Artificial Intelligence is listed as both a risk and an opportunity. The company notes that unchecked AI outputs could lead to reputational harm or regulatory scrutiny. To address this, ixigo has implemented an AI governance framework featuring human oversight for high-stakes decisions and bias testing for recommendation algorithms.
Employee Welfare and Diversity
As of March 31, 2026, the company employed 865 individuals. Permanent employees numbered 624, while non-permanent staff totaled 241. Female representation stood at 30.52% of the total workforce.
The turnover rate for permanent employees was 17.33% in FY26, down from 24.97% in FY25 and 24.75% in FY24. This indicates a reduction in attrition over the three-year period.
| Category | FY26 Turnover | FY25 Turnover | FY24 Turnover |
|---|---|---|---|
| Permanent Employees | 17.33% | 24.97% | 24.75% |
Spending on employee well-being measures amounted to 0.17% of total revenue in FY26, compared to 0.23% in FY25. The company provides health and accident insurance to 100% of its permanent employees.
Regulatory Compliance
The company disclosed two monetary penalties during the year. A penalty of ₹31,04,778 was imposed by Haryana tax authorities regarding excess input tax credit availment for FY19-20. The company has filed an appeal against this order. Additionally, a penalty of ₹1,42,485 was levied by Karnataka authorities over GST liability calculations, which the company has also appealed.
Customer complaints received during the year totaled 6,53,307, with 703 pending resolution at year-end. The company resolved 6,54,324 complaints during FY26.
Historical Stock Returns for Le Travenues Technology (IXIGO)
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| +0.38% | +2.47% | -14.66% | +0.93% | -41.38% | 0.0% |
How might the implementation of the Digital Personal Data Protection (DPDP) Act impact ixigo's operational costs and competitive positioning in the travel tech sector?
Given the heavy reliance on ticketing revenue, what strategic initiatives is ixigo pursuing to diversify its income streams and reduce dependency on this single vertical?
Will the company's AI governance framework and bias testing protocols be sufficient to mitigate regulatory risks as AI integration deepens across its platform?
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