AI Revolution in Indian Banking: Reshaping Jobs Amid Productivity Challenges
BCG report reveals AI could transform 35-50% of jobs in Indian banking. Despite a five-fold increase in IT spending over a decade, productivity gains remain low at 1%. Banks face challenges including the need for banking assets growth to outpace GDP growth, slowed credit growth, declining new-to-credit customers, and limited credit penetration. The sector must strategically implement AI, reskill workforce, expand credit access, and improve efficiency to support India's economic growth and maintain global competitiveness.

*this image is generated using AI for illustrative purposes only.
The Indian banking sector stands on the cusp of a significant transformation, with artificial intelligence (AI) poised to reshape up to half of all jobs in the industry, according to a recent report by Boston Consulting Group (BCG). This development comes at a critical juncture for Indian banks, which are grappling with limited productivity gains despite substantial increases in IT spending over the past decade.
AI's Potential Impact on Banking Jobs
BCG's report reveals that AI adoption could potentially reshape between 35% to 50% of jobs in the Indian banking sector. This forecast underscores the far-reaching implications of AI technology for the workforce in one of India's crucial economic sectors.
Productivity Paradox: Rising Costs, Stagnant Gains
Despite a five-fold increase in IT spending by Indian banks over the last ten years, productivity gains have remained stubbornly low at just 1%. This disparity highlights a significant challenge for the sector:
- IT costs have grown at an annual rate of 17.40%
- Operating expenses have increased in tandem
- Indian banks are lagging behind their global counterparts in terms of productivity
Ruchin Goyal, a senior partner at BCG, emphasized the necessity for banks to embrace AI technologies to break through these "sticky cost structures."
Challenges for India's Banking Sector
The BCG report outlines several challenges facing India's banking industry:
Growth Imperative: To support the Viksit Bharat (Developed India) mission, banking assets growth must outpace nominal GDP growth by 3-3.50 percentage points.
Moderated Credit Growth: Credit growth has slowed to 12.00%, compared to a 9.80% rise in nominal GDP.
Declining New-to-Credit Customers: The share of new-to-credit customers in retail lending is decreasing by about 2.00% annually.
Limited Credit Penetration: Only one-third of Indian adults have credit records, indicating significant room for financial inclusion.
The Way Forward
The findings of the BCG report suggest that the Indian banking sector is at a critical juncture. While AI presents opportunities for efficiency and innovation, it also poses challenges in terms of job transitions and skill development. Banks will need to navigate this technological shift carefully, balancing the need for improved productivity with the imperative of maintaining a skilled and adaptable workforce.
As the sector moves forward, the focus will likely be on:
- Strategic AI implementation to enhance productivity
- Reskilling and upskilling of the workforce
- Expanding credit access to support economic growth
- Improving operational efficiency to compete globally
The coming years will be crucial for Indian banks as they adapt to these technological changes and strive to support India's economic ambitions while maintaining their competitive edge in the global financial landscape.